Spa Concierge & Guest Experience Specialist

Ennismore; St. Louis, Northern (MO, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

21c Museum Hotels in St. Louis seeks a friendly Spa Concierge to greet guests, answer questions, and process reservations with impeccable service. You will describe spa offerings, recommend treatments, and upsell services while maintaining a polished and welcoming presence.

The role requires excellent English, punctuality, and the ability to multitask in a fast-paced environment. Previous spa or hospitality experience is a plus; a high school diploma is required.

Qualifications

• Punctuality and reliability are essential.
• Strong interest in spa services and guest experience.
• Excellent reading, writing, and spoken English.
• Ability to troubleshoot and resolve guest requests.
• Capable of handling multiple tasks calmly in a busy environment.

Responsibilities

• Answers prospective guests’ questions and accepts reservations with professional telephone etiquette.
• Checks in guests and handles requests in a calm, courteous manner.
• Describes spa offerings and benefits; recommends services and upsells where appropriate.
• Suggests and sells retail products with product knowledge.
• Provides beverages to guests and gives tours of the spa facilities.
• Maintains cleanliness and supplies, and ensures on-time guest services.

Skills

Punctual

Spa enthusiasm

English proficiency

Problem solving

Multitasking

Cooperative attitude

Tech proficiency

Education

High school diploma or equivalent

Tools

Fax machine

Copier

Email

Job description

21c Museum Hotels in St. Louis seeks a friendly Spa Concierge to greet guests, answer questions, and process reservations with impeccable service. You will describe spa offerings, recommend treatments, and upsell services while maintaining a polished and welcoming presence.

The role requires excellent English, punctuality, and the ability to multitask in a fast-paced environment. Previous spa or hospitality experience is a plus; a high school diploma is required.