Spa Concierge Guest Experience & Sales Associate Part Time

Hand & Stone - 4040 Finn Way - Lexington, KY; Lexington (KY); On-site; USD 21,000 - 34,000; Part time

Job summary

Hand & Stone Massage and Facial Spa in The Summit at Fritz Farm, Lexington, Kentucky, is seeking a Spa Concierge / Guest Experience & Sales Associate — Part-Time. You’ll be the heart of the guest experience, delivering an elevated concierge-style welcome, learning guest preferences, and guiding decisions that enhance every visit.

This role is highly interactive, combining customer service with sales. You’ll educate guests on services and products, build relationships, handle reservations and

Qualifications

• Outgoing, polished, service-driven professional.
• Strong interpersonal and communication skills.
• Comfortable with sales and personalized recommendations.

Responsibilities

• Create a warm concierge-style guest experience from first contact to check-out.
• Build genuine relationships and personalize interactions based on guest preferences.
• Educate guests on massage, facial, skincare, retail, and membership options.
• Confidently recommend services, enhancements, memberships, gift cards, and products.
• Manage guest journey including reservations, check-in, check-out, and rebooking.
• Contribute to sales, rebooking and retention goals.

Skills

Customer service

Sales

Relationship building

Communication

Job description

We’re redefining what the front desk experience looks like.

Spa Concierge / Guest Experience & Sales Associate — Part-Time

Our Spa Concierge team is more than the first and last point of contact for our guests—they are the heart of the guest experience. We are looking for an outgoing, polished, service-driven professional who loves connecting with people, creating personalized experiences, and confidently recommending solutions that help guests get the most from their time with us.

Our goal is simple: every guest should feel this is the best hour of their month.

This is a highly interactive, customer-service and sales-focused position. You’ll build relationships with guests, learn their preferences and wellness goals, anticipate their needs, and help tailor each visit through thoughtful service recommendations, enhancements, products, and membership options.

What You'll Do

• Create a warm, elevated, concierge-style experience from the moment a guest calls through the moment they leave after an appointment
• Build genuine relationships with guests and personalize interactions based on their preferences, needs, and previous experiences
• Anticipate guest needs and look for thoughtful opportunities to make each visit exceptional
• Educate guests on massage, facial, enhancement, skincare, retail, and membership options
• Confidently recommend and sell services, enhancements, memberships, gift cards, and retail products based on each guest's individual needs
• Manage the guest journey, including reservations, check-in, check-out, rebooking, and follow-up
• Help guests create ongoing wellness and skincare routines rather than viewing each appointment as a one-time service
• Recognize opportunities to improve guest satisfaction, retention, and loyalty
• Resolve guest concerns with professionalism, empathy, and a solution-focused mindset
• Communicate closely with massage therapists, estheticians, and leadership to create a seamless guest experience
• Maintain an organized, polished, welcoming spa environment
• Contribute to individual and team sales, membership, rebooking, and retention goals

Who We're Looking For

You may be a great fit if you are:

• Naturally warm, engaging, and comfortable starting conversations
• Passionate about delivering exceptional customer service
• Confident in sales and comfortable making personalized recommendations
• Able to listen closely and identify what a guest needs—even when they don't know exactly what to ask for
• Detail-oriented and able to remember the little things that make an experience feel personal
• Professional, polished, dependable, and discreet
• Comfortable balancing hospitality, sales, phones, scheduling, and multiple guest needs at once
• Motivated by goals and excited to contribute to a high-performing team
• Able to turn a first-time visitor into a loyal, long-term guest
• Available to work a flexible schedule, including evenings and weekends

What Success Looks Like

Success in this position isn't simply completing transactions or answering phones. It's creating relationships.

Our strongest Spa Concierges know their guests, understand their goals, make thoughtful recommendations, confidently ask for the sale, and consistently find ways to make the experience feel more personal.

We want guests to leave feeling like their visit was designed specifically for them—and already looking forward to coming back.

Hand & Stone Massage and Facial Spa has over 600 locations, each independently owned and operated. This spa is located in The Summit at Fritz Farm, in Lexington, Kentucky. Hand & Stone’s focus is always creating an experience that exceeds our guest’s expectations. Find out for yourself, come learn more, and possibly help lead a team that delivers services which are a level above.