Spa Associate - Hand & Stone Cross Hill

Hand & Stone Massage and Facial Spa; New York (NY); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Commissions and bonuses

Paid Time Off

Health Insurance

Dental and Vision Insurance

Employee discounts

Training and development

Career growth opportunities

Team environment

Referral program

Job summary

Hand & Stone Massage and Facial Spa is seeking a dynamic Spa Associate to greet guests, promote memberships, and deliver exceptional service. You’ll create memorable experiences, educate guests on services, and help schedule appointments while maintaining a clean, welcoming spa environment.

Ideal candidates are friendly, energetic, and customer-focused, with a knack for building relationships. Evening and weekend availability is required, with opportunities for growth and benefits for eligible

Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED required.
• Strong communication and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to work evenings and weekends.
• Sales experience is a plus, but a great attitude and willingness to learn are even more important.

Responsibilities

• Meet and exceed membership sales goals.
• Create memorable experiences for every guest and member.
• Build lasting relationships through exceptional customer service.
• Educate guests on services, memberships, promotions, and wellness offerings.
• Answer phones, schedule appointments, and assist guests with their spa needs.
• Maintain spa cleanliness and presentation standards.
• Work collaboratively with team members to create a welcoming and positive atmosphere.
• Bring professionalism, enthusiasm, and a positive attitude to every shift.

Skills

Customer service

Sales

Communication

Relationship building

Education

High School Diploma or GED

Job description

Are you energetic, outgoing, and passionate about helping people feel their best?

Do you thrive in a fast-paced environment, enjoy connecting with people, and like being rewarded for your hard work? If so, we'd love to meet you.

At Hand & Stone Massage & Facial Spa, we're more than just a spa-we're a place where guests come to relax, recharge, and feel cared for. As a Spa Associate, you'll be the first impression our guests receive and an important part of creating an exceptional experience from start to finish. Your role is essential to both guest satisfaction and the continued growth of our spa.

We're currently seeking a motivated Spa Associate with open and flexible availability, including evenings and weekends, to join our growing team.

Why You'll Love Working With Us

• Competitive hourly pay plus commissions, bonuses, and incentives
• Monthly contests and performance rewards
• Career growth opportunities with potential advancement into leadership and management roles
• Ongoing training and development-we'll teach you everything you need to know about the spa industry
• Flexible scheduling to fit your lifestyle
• Paid Time Off and Paid Sick Time
• 50% employer-paid BCBS Health Insurance and 50% employer-paid Dental and Vision Insurance for eligible full-time employees
• Employee discounts on products, services, and gift cards
• Employee Service Program featuring complimentary spa services throughout the year
• Employee Referral Program with referral bonuses
• A positive, supportive, and team-oriented work environment where success is recognized and celebrated

What You'll Do

• Meet and exceed membership sales goals
• Create memorable experiences for every guest and member
• Build lasting relationships through exceptional customer service
• Educate guests on services, memberships, promotions, and wellness offerings
• Answer phones, schedule appointments, and assist guests with their spa needs
• Maintain spa cleanliness and presentation standards
• Work collaboratively with team members to create a welcoming and positive atmosphere
• Bring professionalism, enthusiasm, and a positive attitude to every shift

Who We're Looking For

You may be a great fit if:

• People naturally describe you as friendly, positive, and energetic
• You enjoy talking with people and building relationships
• You're motivated by goals, incentives, and personal growth
• You take pride in delivering outstanding customer service
• You're dependable, organized, and detail-oriented
• You work well independently while also being a supportive team player

Qualifications

• Must be 18 years of age or older
• High School Diploma or GED required
• Strong communication and customer service skills
• Excellent organizational skills and attention to detail
• Ability to work evenings and weekends
• Sales experience is a plus, but a great attitude and willingness to learn are even more important

Join Our Team

At Hand & Stone, we believe our people are our greatest asset. If you're looking for a rewarding career with growth opportunities, excellent benefits, and a team that genuinely enjoys working together, we'd love to hear from you.

Apply today and start your journey with one of the fastest-growing spa brands in North America.