Spa Concierge & Guest Experience Pro — Part-Time

Hand & Stone - 4040 Finn Way - Lexington, KY; Lexington (KY); On-site; USD 21,000 - 34,000; Part time

Job summary

Hand & Stone Massage and Facial Spa in The Summit at Fritz Farm, Lexington, Kentucky, is seeking a Spa Concierge / Guest Experience & Sales Associate — Part-Time. You’ll be the heart of the guest experience, delivering an elevated concierge-style welcome, learning guest preferences, and guiding decisions that enhance every visit.

This role is highly interactive, combining customer service with sales. You’ll educate guests on services and products, build relationships, handle reservations and

Qualifications

• Outgoing, polished, service-driven professional.
• Strong interpersonal and communication skills.
• Comfortable with sales and personalized recommendations.

Responsibilities

• Create a warm concierge-style guest experience from first contact to check-out.
• Build genuine relationships and personalize interactions based on guest preferences.
• Educate guests on massage, facial, skincare, retail, and membership options.
• Confidently recommend services, enhancements, memberships, gift cards, and products.
• Manage guest journey including reservations, check-in, check-out, and rebooking.
• Contribute to sales, rebooking and retention goals.

Skills

Customer service

Sales

Relationship building

Communication

Job description

Hand & Stone Massage and Facial Spa in The Summit at Fritz Farm, Lexington, Kentucky, is seeking a Spa Concierge / Guest Experience & Sales Associate — Part-Time. You’ll be the heart of the guest experience, delivering an elevated concierge-style welcome, learning guest preferences, and guiding decisions that enhance every visit.

This role is highly interactive, combining customer service with sales. You’ll educate guests on services and products, build relationships, handle reservations and