Spa Concierge & Guest Experience Lead

Pyramid Burlington Management; Santa Cruz (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401k with company match

Recognition programs

Job summary

Pyramid Global Hospitality is hiring a Spa Coordinator for Chaminade Resort & Spa in Santa Cruz, CA. You’ll ensure guests have a relaxing experience, greet visitors, and coordinate with therapists to deliver timely services.

This role supports a culture of service excellence within a world-class property. The position requires an engaging personality, strong communication, and the ability to work weekends/holidays.

Qualifications

• CPR and First Aid certification preferred.
• Engaging and welcoming personality.
• Strong attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating an exceptional guest experience.
• Excellent communication skills.
• Able to bend, push/pull, and lift up to 30 lb, with occasional up to 50 lb.
• Flexible schedule including weekends and holidays.

Responsibilities

• Greet guests as they enter the Spa.
• Provide tours and information about the facility and its features.
• Assist guests in preparing for their treatments.
• Coordinate with therapists to provide timely services.
• Assist guests with booking treatments and record transactions.
• Adhere to credit and cash handling policies.
• Maintain up-to-date knowledge of spa services and products.
• Report accidents or injuries to Security.
• Monitor spa and fitness areas for cleanliness and safety.

Skills

CPR/First Aid

Engaging personality

Attention to detail

Communication skills

Work under pressure

Flexible schedule

Guest experience focus

Lifting 30–50 lbs

Weekend/holidays availability

Job description

Pyramid Global Hospitality is hiring a Spa Coordinator for Chaminade Resort & Spa in Santa Cruz, CA. You’ll ensure guests have a relaxing experience, greet visitors, and coordinate with therapists to deliver timely services.

This role supports a culture of service excellence within a world-class property. The position requires an engaging personality, strong communication, and the ability to work weekends/holidays.