Spa Concierge & Guest Experience Lead

Woodhouse Spa - Cedar Park; Fort Wayne (IN); On-site; USD 28,000 - 40,000; Full time

Job summary

Woodhouse Spa in Fort Wayne is seeking a Spa Concierge to be the first and last impression for guests, delivering a memorable experience from check-in to checkout. This full-time role focuses on brand stewardship, coordinating with managers and therapists, and guiding guests to the right services.

You will answer calls, schedule appointments, collect payments, and help guests with product recommendations, while promoting service and retail sales.

Qualifications

• High school diploma or equivalent required.
• Experience in fast-paced guest service environments.
• Proficiency in English (reading, writing, and verbal).

Responsibilities

• Be a steward of the Woodhouse brand.
• Provide primary support for the spa manager, therapists, and guests.
• Answer calls, schedule appointments and collect payment for services.
• Promote services and products to increase guest retention and retail sales.
• Educate guests about the Woodhouse experience and amenities.
• Remember guest preferences to personalize visits.
• Work weekends and some holidays.
• Maintain regular and consistent attendance.

Skills

Fast-paced

Professionalism

Change management

Guest interaction

Leadership

Sales goals

English proficiency

Computer skills

Reservations experience

Basic accounting

Education

High school diploma or equivalent

Job description

Woodhouse Spa in Fort Wayne is seeking a Spa Concierge to be the first and last impression for guests, delivering a memorable experience from check-in to checkout. This full-time role focuses on brand stewardship, coordinating with managers and therapists, and guiding guests to the right services.

You will answer calls, schedule appointments, collect payments, and help guests with product recommendations, while promoting service and retail sales.