Spa Concierge - Full-Time

Hyatt Hotels Corporation; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

iAm Days to experience Miraval twice a

Wellbeing or Tuition Reimbursement up 

Discounted Hyatt hotel nights

Medical, Dental, Vision Insurance

401K with company match

Paid Time Off

Paid Family Bonding Time

Stock Purchase Plan

Complimentary daily meals

Access to resort facilities

Job summary

Miraval Austin Resort and Spa is seeking a Spa Concierge full-time to welcome guests, manage appointments, and maintain the spa facilities. You’ll act as a liaison between guests, spa management and other resort departments, ensuring a smooth guest experience.

The role requires excellent communication, computer literacy, and the ability to multitask in a fast-paced environment with open availability including evenings and weekends.

Qualifications

• Must understand the basic principles of managing PMS system (ResortSuite).
• Capable of dealing with stressful situations calmly and professionally.
• Must have excellent communication skills.
• Must be computer literate and able to learn various software.
• Must prioritize tasks and handle multiple tasks simultaneously.
• CPR/First Aid certificate or can obtain within 1 month of hire.
• Open availability including evenings, weekends and holidays.
• Professional demeanor and appearance.

Responsibilities

• Check in guests at Life in Balance Spa and schedule appointments.
• Maintain spa facilities including locker rooms, quiet lounge and pool deck.
• Serve as liaison between guests, spa management and other departments.

Skills

Excellent communication skills

Multi-tasking ability

Calm under pressure

Computer literacy

Tools

ResortSuite PMS

CRM software

Job description

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Imagine an environment where balance, mindfulness, and care aren’t just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you’ll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job — it’s a chance to align your career with a life in balance.

If you’re seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Spa Concierge Full-time:

Qualifications

The Spa Concierge is responsible for checking in guests at our Life in Balance Spa, scheduling and managing appointments and maintaining the spa facility including locker rooms, quiet lounge and pool deck. Individuals in this role will act as a liaison between guests, spa management and other departments of the resort when necessary.

• Must understand the basic principles of managing PMS system (ResortSuite)
• Capable of dealing with stressful situations calmly and professionally
• Must have excellent communication skills
• Must be computer literate and have the ability to learn various software programs/applications
• Must be able to prioritize tasks and handle multiple tasks simultaneously
• possess a current CPR/First Aid certificate or can receive this certificate within 1 month of hire
• Open availability including evenings, weekends and holidays is required
• Professional demeanor and appearance

Benefits

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
• Discounted and Complimentary Hyatt Hotel nights*
• Medical, Prescription, Dental and Vision Insurance on 30thday of employment*
• 401K with company match*
• Generous Paid Time Off program*
• Paid Family Bonding Time and Adoption Assistance*
• Complimentary daily colleague meals
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and fitness center

*Exact benefit package is contingent on status

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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