Spa Concierge

Viejas; San Diego, Northern (CA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Viejas Spa is seeking a friendly Spa Concierge to greet guests, manage reservations, process payments, and maintain a welcoming reception area. This role requires strong customer service, money handling, and hospitality experience.

You will communicate spa offerings, assist guests with directions, and keep the front desk organized, clean, and hazard-free. Availability for varied shifts, including evenings and holidays, is expected.

Qualifications

• High school diploma or GED.
• Experience handling money in a customer-facing role.
• Experience in hospitality and customer service.
• Proficient in computer skills and office equipment.
• Excellent oral communication and legible writing.

Responsibilities

• Greet guests and assist with inquiries.
• Maintain spa bookings and process cancellations.
• Handle payments and reconcile daily sales.
• Provide information on spa programs and services.
• Maintain cleanliness and safety of front desk area.

Skills

Customer service

Cash handling

Communication skills

Hospitality experience

Computer skills

Education

High school diploma or GED

Tools

POS system

Office equipment

Job description

Job SummaryThe Spa Concierge is responsible for greeting guests; maintaining bookings and processing cancellations; handling transactions and operating register; assisting guests with inquiries; and maintaining facilities cleanliness.Job Description• Ensures the Viejas guest service experience for guests by maintaining the standards at all times.• Adheres to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with guests.• Submits all paperwork and financial reporting, when applicable, in accordance with Viejas policy.• Follows all standard operating procedures that apply to the front desk and customer service.• Enrolls guests in spa programs. Makes reservations for events, classes and services, as applicable.• Receives payments for goods and services. Properly accounts for the money. Reconciles daily sales, deposits, and receipts. Processes gift certificates and hotel charges, as applicable.• Greets each and every guest with a smile and direct eye contact.• Informs spa management of any guest or facility issues, incidents, and/or accidents.• Offers to make reservations, find directions, look up phone numbers, etc. for guests.• Checks equipment, locker rooms, gift shop stocks, inventory, etc. periodically throughout shift.• Ensures there is proper staff coverage when necessary to leave the area.• Informs spa team members of pertinent information at the end of the shift. Maintains and updates staff communication book.• Keeps area clear of clutter and personal effects.• Ensures that a clean, safe, hazard-free work environment is maintained.• Adheres to all company and department policies, procedures, and standard operating guidelines.• Performs other duties as assigned.• Does not provide supervisions to others.• High school diploma or General education degree (GED).• Previous experience handling money.• Previous customer service experience, preferably in the hospitality industry.• Proficient in appropriate computer skills and office equipment.• Excellent oral communication skills. Must be able to write legibly and clearly to convey information.• Ability to explain various treatments/services to guests.• Efficient, well organized and able to handle a variety of duties simultaneously.• Energetic, enthusiastic and motivational.• Professional manner, discretion, and appearance.• Strong team player.• Must be able to keep calm and composed while under pressure.• Must be flexible to work different shifts, evenings, and holidays.