Spa Concierge

HHM Hospitality; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Full time

Job summary

HHM Hospitality in Philadelphia is seeking a Spa Concierge to warmly greet and service guests according to brand standards. Responsibilities include making reservations, collecting payments, and resolving guest complaints to enhance satisfaction.

The ideal candidate has a college degree or equivalent experience in customer service, with a focus on maintaining high guest satisfaction and adhering to sustainability practices. Flexibility in work schedule is required.

Qualifications

• Customer service experience or equivalent training required.
• Ability to assist guests' needs immediately upon greeting.

Responsibilities

• Greet, register, and service guests in a friendly manner.
• Make and confirm reservations.
• Compute bills and collect payments.
• Resolve guest complaints effectively.

Skills

Customer service

Communication skills

Education

College degree or comparable work experience

Job description

Overview

Opportunity: Spa Concierge

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Potential Career Path

Lead Spa Concierge - Spa Operations Manager - Spa Director

Position Requirements

• Immediately greet guest and offer to assist with their needs.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or PMS system.
• Receive and resolve guest complaints, elevating to management if necessary.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Ensure high guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s Earth View program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Experience

• College degree or comparable work experience.
• Previous customer service experience or equivalent training required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

HHM Hotels is proud to be an equal‑opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.