Rooms Controller

HHM Hospitality; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

HHM Hospitality is seeking a Rooms Controller in Miami, Florida, to greet, register, and service guests following hotel standards and sustainability practices. You will manage room assignments, handle payments, and ensure guest satisfaction.

The ideal candidate should have previous customer service experience, preferably with knowledge of PMS systems. Join a dynamic team that believes in service excellence and equal opportunity for all.

Qualifications

• Previous customer service experience or equivalent training required.
• High attention to detail to secure guests' valuables and maintain satisfaction.

Responsibilities

• Greet, register and service guests in a friendly manner according to standards.
• Assign room according to guest requests and preferences.
• Respond to guest requests and complaints promptly.

Skills

Customer service

Communication skills

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

Overview

Opportunity: Rooms Controller

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Implement appropriate booking strategies to ensure that all parties are appropriately accommodated, and work with housekeeping and the reservations department regarding the distribution and status of guest rooms.

Potential Career Path

Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager

Position Requirements

• Assign room according to guest request and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Immediately greet guest and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish method of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Experience

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.