Spa Concierge

Four Seasons; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Life insurance

401(k) plan

Travel program

Employee meals

Parking discount

Laundry service

Paid time off

Job summary

Four Seasons Hotel One Dalton Street Boston is seeking a full-time Spa Concierge to greet guests, coordinate spa appointments and deliver exceptional service in a luxury setting.

You will maintain spa cleanliness and standards across locker rooms, pool and workout areas, assist guests with retail purchases, and respond professionally to inquiries with a warm, can-do attitude.

The role requires mobility up to 50 lbs, a positive attitude, and English proficiency; visa sponsorship is not available.

Qualifications

• Knowledge of Spa Coordinator operations and strong communication.
• Physical mobility to lift up to 50 lbs.
• English proficiency in reading, writing and speaking.
• Visa/work eligibility for the United States must be present.

Responsibilities

• Greet and assist guest arrivals and departures in the spa.
• Schedule spa appointments and greet guests.
• Respond to guest inquiries with courtesy and professionalism.
• Maintain cleanliness and spa standards in locker rooms, workout and pool areas.
• Assist guests with retail sales and stock inventory.
• Work a flexible schedule including weekends and holidays.

Skills

Spa operations knowledge

Communication skills

Mobility required

Positive attitude

Experience - 1 year

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston's glass skyscraper soars above the city as the third tallest building in Boston. The Hotel's 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston's best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

The Opportunity:

Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston! We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Spa team as a full time- Spa Concierge.

Responsibilities Include (but are not limited to):

• To greet, accommodate and facilitate guest arrival and departure in the spa.
• To arrange spa appointments while greeting and accommodating guests.
• To respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort.
• Maintain cleanliness, set-ups and spa standards in the locker rooms, work out and pool areas.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Assist guest with all inquiries in connection with spa services.
• Assist guests with the sale of retail merchandise; assist in the inventory and stocking of retail items.
• Ability to work a flexible schedule, including weekdays, weekends, evenings, nights, and holidays.

Preferred Qualifications and Skills:

• Knowledge of Spa Coordinator operations with good communication skills.
• Applicants are required to have physical mobility as lifting, walking, bending and moving objects up to 50lbs.
• Positive attitude and willing to learn is a must- 1 year experience preferred.
• Requires reading, writing and oral proficiency in the English language.

Who We Look For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Visa Requirements:

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Some Benefits Four Seasons Employees enjoy:

Hourly Rate: $30.59

• ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days and Complimentary Life insurance,
• MATCHED 401(k) Retirement Plan after 1 year
• Employee Travel program after 6 months around the world
• COMPLIMENTARY daily Employee Meals
• DISCOUNTED Parking and Public Transportation
• COMPLIMENTARY Laundry
• ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays