Residential Concierge

Four Seasons; Boston (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

Four Seasons Boston is seeking a Residential Concierge to join the One Dalton Street team. You will greet residents, manage requests, and coordinate services for residences and hotel guests with care and professionalism.

Ideal candidates have 1–3 years of luxury concierge experience, excellent English, and strong communication skills. The role requires weekend, night, and holiday work in a luxury environment.

Qualifications

• Fluency in English required for written and verbal communication.
• One to three years of concierge experience in a luxury environment preferred.
• Excellent communication skills and ability to use various software.

Responsibilities

• Handle resident interactions with high hospitality and address requests.
• Process packages, messages, mail, and assist with deliveries and retrievals.
• Manage building access for vendors and visitors, ensuring security.
• Maintain knowledge of local attractions and arrange tickets and reservations.
• Update homeowner profiles and collaborate with colleagues and supervisors.

Skills

Excellent communication

Concierge experience

English proficiency

Software familiarity

Education

Two years post-secondary education

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston's glass skyscraper soars above the city as the third tallest building in Boston. The Hotel's 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston's best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

The Opportunity:

Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston! We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Residential team as a Residential Concierge!

Responsibilities Include (but are not limited to):

• Handles all resident interactions with the highest level of hospitality and professionalism - accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.


• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Assists retrieval of resident's vehicles if requested.


• Manages and provides access to the building(s) and units with all vendor/contractor/homeowners' service providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners' service providers. Controls entry doors and elevator/lift access.


• Maintains security and restricts access to non-authorized individual during overnight hours


• Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents.


• Updates homeowner profiles with any relevant information


• Works harmoniously and professionally with co-workers and supervisors


• Ability to work, weekend, nights and holidays.

Preferred Qualifications and Skills:

• Requires reading, writing and oral proficiency in the English language.


• At least two years of post-secondary education is preferred


• One to three years of concierge experience in a luxury environment


• Previous Four Seasons concierge experience is preferred


• Excellent communication skills


• Ability to use variety of software

Who We Look For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

At the Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication. As a member of our team, you'll have the opportunity to work with some of the best and brightest in the hospitality industry, providing our guests with exceptional s