Spa Center Manager: Lead Team & Guest Experience

European Wax Center, Inc.; Boca Raton (FL); Híbrido; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commissions

Bonuses

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Pet Insurance

Employee Discounts

Disability Coverage

EAP

Wellness Program

Descripción de la vacante

European Wax Center is seeking a Center Manager in Boca Raton, FL to lead daily center operations and coach a team to deliver exceptional guest experiences while achieving sales goals.

You will drive performance, train Associates, and manage KPIs, budgets, and guest satisfaction in a fast-paced retail environment.

Formación

• 2+ years of management experience in retail/beauty.
• Flexible availability to support business needs.
• Proven leadership, coaching, and team development skills.
• Strong communication, interpersonal, problem-solving, and decision-making abilities.
• Experience managing KPIs, budgets, and business performance.
• Comfortable using POS, scheduling, and guest management software.

Responsabilidades

• Lead, coach, and develop a high-performing team.
• Train and support Associates to deliver exceptional guest experiences while building confidence in package sales and retail products.
• Drive sales through coaching, goal setting, performance management and leading by example.
• Foster a positive, safe, and accountable workplace culture.
• Monitor center performance, staffing, productivity, and profitability.
• Resolve guest concerns professionally and promptly.
• Ensure compliance with company policies, procedures, and brand standards.
• Execute promotions, maintain visual merchandising and center cleanliness.
• Adapt to changing business needs and new initiatives.

Conocimientos

Leadership

Coaching

Communication

Problem-solving

Decision-making

Budgeting

KPIs

Staff Scheduling

Guest relations

Sales skills

Herramientas

POS systems

Scheduling software

Guest management software

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail Manager

Full Time Manager W/Direct Rep Boca Raton, FL, US

30 days ago Requisition ID: 1497

European Wax Center is the nation'sleading provider of out-of-home waxing services, with over 1,000 locations across the U.S. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident.

COMPENSATION & BENEFITS

Annual Base Salary Range + Additional Compensation:

• Commissions opportunities
• Performance-based bonuses
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid Time Off Bank (Vacation, personal, and sick time)
• Pet Insurance
• Employee discounts (Free waxing services + 40% off retail products)
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Wellness program participation

What You'll Do

As theSpa Manager,you'll lead the day-to-day operations of the center while coaching and motivating your team to deliver exceptional guest experiences and achieve sales goals.This is a full-time, in-center leadership position.

Key Responsibilities

• Lead, coach, and develop a high-performing team
• Train and support Associates to deliver exceptional guest experiences while building confidence in package sales and retail products.
• Drive sales through coaching, goal setting, performance management and leading by example.
• Foster a positive, safe, and accountable workplace culture that recognizes success and supports ongoing development.
• Monitor center performance, staffing, productivity, and profitability
• Resolve guest concerns professionally and promptly
• Ensure compliance with company policies, operational procedures, and brand standards.
• Execute promotions, maintain visual merchandising and center cleanliness
• Adapt to changing business needs and new initiatives

Qualifications

We encourage you to apply even if you don't meet every qualification. If you're excited about this opportunity and believe you can make an impact, we'd love to hear from you.

• 2+ years of management experience (retail and/or beauty preferred, but not required)
• Flexible availability is required to support business needs
• Proven leadership, coaching, and team development skills
• Strong communication, interpersonal, problem-solving, and decision-making abilities
• Experience managing KPIs, budgets, and business performance
• Comfortable using POS, scheduling, and guest management software
• Passion for delivering exceptional guest experiences in a fast-paced environment
• Ability to professionally resolve guest concerns with empathy and sound judgment

Physical Requirements

• Ability to stand for extended periods, Lift/move up to 25 lbs, and reach items stored at various heights.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Scheduling Requirements

This is a full-time leadership role, flexible availability is required to support business needs, including a mix of opening, closing, and weekend shifts. Center Managers are typically expected to work two Saturdays per month. Hours and schedules may vary based on business needs.

Center Location

How to Apply

Apply through this posting or visit our careers page:

https://waxcenter.com/pages/corporate-careers

*This role is not eligible for visa sponsorship*

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.