Spa Cashier - Spa

Hard Rock Hotel Cancun; Tampa, Northern (FL, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Hard Rock Hotel Cancun is seeking a Guest Services Associate to respond to guest inquiries, schedule spa and retail appointments, and maintain client databases. This role operates within a fast-paced hotel/spa environment and contributes to an exceptional guest experience.

The position requires a high school diploma or equivalent, strong interpersonal and cash-handling skills, and comfort with computers. Background checks may be required per company policy.

Qualifications

• High School diploma, GED, or equivalent required.
• Previous Guest service experience in a Spa, Retail, or similar environment preferred.
• Must have excellent interpersonal skills.
• Must have basic mathematical skills and cash handling skills.
• Must be comfortable working with computers in a highly energetic and regulated environment.
• Must be willing to assist with any Guest requests in a consummately professional, positive, and proactive manner.

Responsibilities

• Responds to customer inquiries and complaints.
• Schedules guest appointments.
• Maintains client databases and updating profiles.
• Coordinates facility schedules to maximize usage and efficiency.
• Reviews and coordinates information for service providers.
• Maintains and/or edits client profiles.
• Performs stocking and retail related duties.

Skills

Interpersonal skills

Cash handling

Computer skills

Guest service experience

Education

High school diploma or GED

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.

• Benefits may vary with employment status.
• To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Job Description

• Responds to customer inquiries and complaints
• Schedules guest appointments
• Maintains client databases and updating profiles
• Coordinates facility schedules to maximize usage and efficiency
• Reviews and coordinates information for service providers
• Maintains and/or edits client profiles
• Performs stocking and retail related duties

Qualifications

• High School diploma, GED, or equivalent required
• Previous Guest service experience in a Spa, Retail, or similar environment preferred
• Must have excellent interpersonal skills
• Must have basic mathematical skills and cash handling skills
• Must be comfortable working with computers in a highly energetic and regulated environment
• Must be willing to assist with any Guest requests in a consummately professional, positive, and proactive manner

Employment Process

• Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment.
• These background checks may include, but are not limited to: Credit Check, Criminal Background Check, and Drug Screen.

Native American Preference Policy

• The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements.
• Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Work Environment: Duties and responsibilities are typically performed in the hotel and spa setting, which can be faced-paced. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!