Spa Coordinator - Spa

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 23,000 - 34,000; Full time

Job summary

Hard Rock Hotel & Casino Bristol is seeking a Spa Coordinator to manage reception, guest greetings, and appointment scheduling in a luxury spa setting.

The role requires a high school diploma, 6 months Spa/Hotel operations experience, and the ability to handle POS transactions, product knowledge, and guest inquiries with professionalism. Evening/weekend shifts and licensing compliance are required.

Qualifications

• High School Diploma or equivalent required; 6 months Spa/Hotel Operations experience in a similar luxury environment preferred.
• Must obtain and maintain licenses/certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check and drug screening.
• Must be at least 18 years of age and able to work evenings, weekends and holidays.

Responsibilities

• Open and close Spa according to procedures.
• Greet guests and assist with directions and information.
• Knowledgeable about spa products, services, and packages to assist guests.
• Schedule and manage appointments; handle confirmations and no-shows.
• Operate point of sale system and process payments.
• Maintain cleanliness and organization of reception area and merchandise displays.
• Promote property outlets and facilities to guests; provide exceptional guest service.
• Communicate with supervisors to ensure duties are completed to standard.

Skills

Customer service

Communication

POS system

MS Office

English fluency

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Outlook

Word

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

SPA COORDINATOR

Overview

Responsibilities

ESSENTIAL JOB FUNCTIONS:

• Open and close Rock Spa according to procedures.
• Ensure reception desk is organized and fully stocked at all times.
• Greet entering guests and offer assistance.
• Be knowledgeable of product information, including styles, colors, sizes, materials, and philanthropic components, to explain features and benefits and answer guest questions.
• Use suggestive selling techniques.
• Maintain counters, showcases, shelves, and racks, ensuring all are free of dust, spots, marks, and damage.
• Stock and display merchandise, ensuring items are fully stocked, neatly stacked or hung, and properly priced.
• Operate point of sale system.
• Reconcile bank at end of shift, ensuing bank is balanced.
• Process merchandise returns according to procedures.
• Receive and unpack merchandise shipments.
• Follow loss prevention procedures.
• Be knowledgeable of spa operations, including treatments, packages, and use of all spa equipment.
• Make appointments for treatments.
• Create group files and individual appointments for groups.
• Change and cancel appointments.
• Process no shows.
• Check guests in and out, and process payments.
• Monitor appointments and treatment room availability throughout shift.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all team members have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Present a professional image to team members, guests, clients, owners, and investors.
• Review and develop guest history records to enhance personalized service for repeat guests.
• Maintain positive and professional communication with all team members.
• Operate ethically to protect the Hard Rock brand.
• Maintain confidentiality of guest, employee, and company information.
• Perform general administrative duties.
• Other duties as assigned.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• High School Diploma or equivalent is required, along with 6 months of Spa/Hotel Operations experience in a similar hotel, resort, or luxury environment.

Additional Requirements

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least eighteen (18) years of age or older.
• Must be able to work evenings, weekends, and holidays.
• Ability to deliver a service level which creates an atmosphere that makes our guest want to return, giving each guest a positive, memorable entertainment experience.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to read, comprehend, and write simple instructions, short correspondence and memos.
• Ability to effectively deal with internal and external guests and team members, some of whom will require high levels of patience, tact, and diplomacy.
• Ability to be punctual and meet deadlines.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Proficient knowledge and usage of software programs such as Microsoft Excel, Outlook and Word is preferred.
• Fluency in English: additional languages preferred.

Physical Demands

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, secondhand smoke, and loud/noisy environment.

Additional Details

DISCLAIMER: This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCK

Pay Range

$17 - $25/Hourly