SPA ATTENDANT: PART-TIME

Graton Resort & Casino; Rohnert Park (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Graton Resort & Casino in Rohnert Park, California, is seeking a friendly Spa Attendant to welcome guests and deliver exceptional service in the spa, salon, VIP registration and fitness areas.

You will maintain pristine presentation, guide guests through services, assist with scheduling and reservations, and ensure timely arrivals and smooth check-ins and check-outs.

Qualifications

• Greet guests in a friendly manner and deliver exceptional guest service.
• Maintain spa, salon, VIP registration and fitness areas in pristine condition.
• Ensure areas are clean, organized and stocked per departmental standards.
• Open and close duties completed.
• Knowledgeable about spa services, amenities, protocols and retail.
• Assist with scheduling and service confirmations.
• View and confirm schedule of services.
• Check guests in and out of service management systems.

Responsibilities

• Welcome guests and provide exceptional service in spa, salon, VIP registration, and fitness areas.
• Maintain cleanliness and organization of spa environments and retail spaces.
• Assist with stocking, ticketing, and daily opening/closing duties.
• Check guests in/out of service systems and ensure timely attendance to treatments.

Job description

Position Summary

Responsible for creating the ultimate guest experience by welcoming guests into the spa area providing exceptional service and anticipating guests' needs. The spa attendant is to provide general resort information all while keeping the spa, salon, VIP registration and fitness area in pristine presentation at all times.

Position Summary

Responsible for creating the ultimate guest experience by welcoming guests into the spa area providing exceptional service and anticipating guests' needs. The spa attendant is to provide general resort information all while keeping the spa, salon, VIP registration and fitness area in pristine presentation at all times.

Essential Functions

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Perform responsibilities in accordance with all Company standards, policies, and procedures.
• Provide exceptional Guest service to all Guests and Team Members.
• Ensure that all Guests are greeted in a friendly manner.
• Responsible for ensuring that all areas of responsibility are clean, organized and stocked according to departmental standards.
• Complete all necessary opening and closing duties.
• Maintain a safe and functional area for guests .
• Must be knowledgeable regarding all spa/salon services, amenities, spa protocols and retail with the ability to explain them to guests.
• Be certain all Guests are arriving to their treatments on time.
• Must complete all training courses as specified by management.
• Deliver all spa linens to the necessary drop off/pick up areas.
• Assist management with stocking and ticketing all spa retail items.
• Responsible to view and confirm schedule of services.
• Responsible to check guests in and out of all service management systems.
• Folding, placing, and clearing of pool towels throughout the pool area during off season.
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.