Spa Associate

Hand & Stone Franchise Corp; Poinciana (FL); On-site; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Job summary

A leading wellness company in Florida is seeking Spa Associates who excel in customer service and possess a strong knowledge of service offerings. This role involves creating 5-star experiences, answering phones, and scheduling appointments. Ideal candidates will have effective communication skills and a commitment to maintaining cleanliness standards. Join this team-focused environment and enjoy flexible scheduling as part of a growing franchise dedicated to employee success.

Qualifications

• Ability to provide excellent customer service to members and guests.
• Detailed knowledge of the menu of services offered.
• Skills to effectively communicate promotions and service options.

Responsibilities

• Answer phones and schedule appointments.
• Uphold spa cleanliness standards.
• Build lasting connections with clients.

Skills

Excellent customer service

Knowledge of services offered

Effective communication

Job description

We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.

• Bonus based on performance


• Paid time off

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client’s month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients’ month.

What sets Hand & Stone Apart:

Opportunity — This role is more than just answering the phone. Boost your paycheck with our stress‑free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well‑being are our top priorities.

Convenience — We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.

Training and Growth — Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

At Hand & Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

Our work helps people feel their best—every day.

Our Spa Associates:

• Have a detailed knowledge of the menu of services


• Provide excellent customer service to members and guests, while building lasting connections


• Effectively communicate sales, promotions, and service options with clients


• Uphold spa cleanliness standards


• Answer phones, schedule appointments, and file documents


• Perform various other duties as assigned

A Team That Supports You

We foster respect, inclusion, and collaboration across every role.

A Brand That Invests in Growth

We’re growing nationwide and committed to franchise and employee success.

"Hand & Stone has been the perfect place for me to work for the past 7 years as everything is provided allowing me to focus on my clients' needs 100%."