Spa Associate

Hot Rock of Babylon; Village of Babylon (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Complimentary massage/facial

Discounts on retail products

Commission on memberships

Job summary

Hand & Stone Massage and Facial Spa in the United States seeks a friendly front desk associate to welcome guests and guide them through service options.

You will manage reservations, confirmations, and checkout, while promoting our membership programs. The role offers a flexible schedule, opportunities for education and growth, and a supportive team.

If you enjoy hospitality and wellness, join our team to contribute to a calming guest experience.

Qualifications

• Greeting guests and assisting with service preferences.
• Answering phones, booking appointments and confirming bookings.
• Processing checkouts and retail sales; promoting memberships.
• Positive, energetic attitude and clear communication.

Responsibilities

• Greet guests upon check-in and collect service preferences.
• Book appointments, confirm, and manage waitlist when needed.
• Check guests out, ring up products, and schedule future visits.
• Educate guests about membership benefits and promotions.

Skills

Customer service

Communication skills

Positive attitude

Scheduling appointments

Multitasking

Tools

Phone system

POS system

Booking software

Job description

Description

Hand & Stone Massage and Facial Spa has over 500 spas nationwide! We are a leader and pioneer in our industry. We are an award winning spa with several treatment rooms offering massages, facials and waxing services. Most importantly we provide an experience with relaxation and comfort, dedicated to our guests well-being and peace of mind. We want their spa experience to be a memorable one. All about us and the role-

At Hand & Stone Massage and Facial Spa, you can expect a tranquil, relaxing, comfortable and safe work environment.

• We have extensive operating hours- We are open early, we close late and we are open 7 days a week. We can work with your busy schedule!
• Work/Life balance- We know how important this is so we make it a priority at Hand & Stone.
• You will be greeting guests upon their check in and assisting with filling out service preference forms.
• Phones- You will be booking appointments, making confirmation calls and contacting guests on our wait list if we have an available appointment.
• You will check guests out, ring up retail products and book their future appointments with us.
• Educate, sell and promote our guests on our membership program.

What we can offer you-

• Flexible schedule- If you are currently enrolled in college, or an esthetics or massage program, we can work around your school schedule.
• Education- Our goal is to help you learn more about your craft while you are going to school. This position would come with the potential opportunity to become a licensed technician with us!
• Medical benefits and paid time off offered for eligible employees.
• A massage or facial each month!- We believe in health and wellness and you deserve it!
• Discounts on retail products- (Yeay!)
• Competitive pay- The amount you can make in this role is up to you. Our base wage is strong, and you make an additional commission on every closed membership sale.

Requirements

All we ask of you:

• Have a positive, energetic attitude.
• Have a clear, communicative style

We are an Equal Employment Opportunity Employer, we value diversity and inclusion and encourage all qualified people to apply.