Spa Sales and Guest Service Associate

Hand & Stone Franchise Corp; Germantown (MD); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Wellness resources

Job summary

Hand & Stone Franchise Corp in Germantown, Maryland, is hiring for the role of Spa Associate. You will provide exceptional service to clients, uphold spa cleanliness standards, and manage appointment schedules. The ideal candidate has strong customer service skills and a deep knowledge of services offered.

This position offers a flexible schedule with opportunities for growth within the company. Compensation starts at $15.00 per hour, with additional bonuses based on performance.

Qualifications

• High knowledge of spa services and menu.
• Excellent customer service skills.
• Ability to effectively communicate promotions.

Responsibilities

• Provide excellent customer service to members and guests.
• Uphold spa cleanliness standards.
• Schedule appointments and manage phone communications.

Skills

Customer service

Communication

Sales

Job description

We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.

• Bonus based on performance
• Opportunity for advancement
• Wellness resources

Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress‑free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well‑being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. LifeMart program benefits available in spas who partner with ADP
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Compensation

$15.00 per hour

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with flexible schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.