Spa Associate

Hand and Stone - Williamsburg; Brooklyn (OH); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Hourly wage plus commissions

Professional work environment

Employee rewards program

Job summary

A spa and wellness company located in Ohio is seeking a Spa Associate who excels in customer service. Responsibilities include greeting guests, booking appointments, and promoting wellness benefits. Ideal candidates will be team players with strong communication skills. This role offers hourly wages plus commissions in a professional setting. Flexible schedules and a supportive work environment are available.

Qualifications

• Ability to handle stressful situations professionally.
• Excellent verbal and written communication skills.
• Good personal appearance.

Responsibilities

• Provide excellent customer service to members/guests.
• Greet members/guests upon arrival.
• Book appointments and sell memberships.

Skills

Customer service

Multitasking

Positive attitude

Team player

Tools

Microsoft Office

Spa Soft

Job description

We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.

Hand and Stone is seeking for a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to:

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

What’s in it for you?

• Hourly wage plus commissions and bonuses
• Professional and safe work environment
• Employee rewards program/employee referral bonus

Job Requirements:

• Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associatesat all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

Our work helps people feel their best—every day.

A Team That Supports You

We foster respect, inclusion, and collaboration across every role.

A Brand That Invests in Growth

We’re growing nationwide and committed to franchise and employee success.

"Hand & Stone has been the perfect place for me to work for the past 7 years as everything is provided allowing me to focus on my clients' needs 100%."