Spa Associate

Hand & Stone Franchise Corp; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Spa Associate, where you will play a vital role in ensuring an exceptional experience for guests. This position emphasizes outstanding customer service, welcoming guests, and maintaining a professional environment. You will also handle appointment bookings and promote the health benefits of massage therapy. With flexible scheduling and a supportive team culture, this role offers an exciting opportunity to grow within a thriving spa environment. If you are passionate about wellness and customer satisfaction, this is the perfect fit for you.

Benefits

Flexible Schedule

Healthcare/Dental

Employee Rewards Program

In-house contests

Employee referral bonuses

Discounted cellular plans

Child care

Qualifications

• Excellent customer service skills and ability to handle stress professionally.
• Knowledge of Microsoft Office and basic accounting principles.

Responsibilities

• Provide outstanding customer service and maintain a clean work environment.
• Answer phones, book appointments, and promote wellness benefits.

Skills

Customer Service

Communication Skills

Multitasking

Sales Experience

Positive Attitude

Education

High School Diploma

Tools

Microsoft Office

Spa Soft

Job description

Hand and Stone is seeking a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to:

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards, and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

What’s in it for you?

• Hourly wage plus commissions and bonuses
• Healthcare/Dental
• Professional and safe work environment
• Employee rewards program/employee referral bonus

Job Requirements:

• Knowledge of Microsoft Office applications, Spa Soft (will train), and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease while focusing on the guest.

Compensation: $15.00 - $15.00 per hour

At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers, and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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Hand & Stone Advantages

Being part of the Hand & Stone team enables you to take advantage of these exclusive benefits:

• Flexible Schedule
• Sense of Community Culture
• Employee Rewards Program
• In-house contests and bonus opportunities
• Employee referral bonuses
• ABMP professional insurance offered at an additional discount
• Massage Magazine Insurance Plus and Beauty Insurance Plus discounts
• Deeply discounted Verizon Wireless cellular plans
• Child care

"Hand & Stone has been the perfect place for me to work for the past 7 years as everything is provided allowing me to focus on my clients' needs 100%."