Spa Associate

Hand & Stone Careers; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the wellness sector is seeking a Spa Associate to enhance guest experiences in a vibrant spa environment. This role is pivotal in ensuring that every visit is exceptional, requiring a blend of customer service excellence and a positive attitude. You will be responsible for welcoming guests, managing appointments, and promoting the benefits of massage therapy. If you thrive in a dynamic setting and enjoy making a difference in clients' lives, this position offers a fantastic opportunity to grow within a supportive team. Join a company that values professionalism and teamwork while enjoying the perks of a rewarding career in wellness.

Qualifications

• Excellent customer service skills and a positive, energetic attitude.
• Ability to handle stressful situations and multitask effectively.

Responsibilities

• Provide outstanding customer service and greet guests warmly.
• Handle appointment bookings and promote wellness benefits.

Skills

Customer Service

Multitasking

Communication Skills

Positive Attitude

Education

High School Diploma

Tools

Microsoft Office

Spa Soft

Job description

Hand and Stone is seeking for a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to:

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

What’s in it for you?

• Hourly wage plus commissions and bonuses
• Flexible schedules
• Professional and safe work environment
• Employee discounts
• Employee rewards program/employee referral bonus
• Contests

Job Requirements:

• Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest
• SALES FOCUS

Compensation: $14 per hour plus commission and bonus


At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associatesat all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.