Southern Recreation & Leisure Services - Customer Service Representative - Seasonal/Year-Round

Maryland-National Capital Park and Planning Commission; Hillcrest Heights (MD); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Health insurance

Sick Leave Benefits

Credit Union

Job summary

Maryland-National Capital Park and Planning Commission (M-NCPPC) is seeking Customer Service Representatives to greet residents and guests and provide frontline support at community and recreation facilities. You will respond to inquiries, process registrations and reservations, handle payments, and assist with daily operations while maintaining a safe, welcoming environment and teamwork with staff.

Shifts vary, including evenings and weekends; this is a seasonal intermittent posting with

Qualifications

• Excellent customer service skills.
• Able to stand, walk, bend, reach as needed.
• No prior experience required beyond basic duties.

Responsibilities

• Greet residents and guests and provide frontline support.
• Process program registrations, memberships, and facility reservations.
• Handle payments and basic recordkeeping.
• Assist with administrative tasks and daily facility operations.
• Maintain a welcoming and safe environment and support staff and events.

Skills

Customer service

Communication

Teamwork

Detail orientation

Cash handling

Education

High School Diploma/GED

Job description

The Department of Parks and Recreation, Prince George’s County Southern Recreation and Leisure Services Division, is looking for talented people to join our team. As the first point of contact for our residents and guests, Customer Service Representatives provide frontline support by greeting patrons, answering questions, and promoting a positive experience at community and recreation facilities.

Examples of Important Duties

• Responding to inquiries in person, and by phone
• Processing program registrations, memberships, and facility reservations
• Handling payments and basic recordkeeping
• Assisting with administrative tasks and daily facility operations
• Ensure safe, welcoming, and customer-focused environment while supporting staff, programs, and events across the division

Minimum Qualifications

All selected candidates must display excellent customer service skills. Requires periods of standing, frequent walking, repeated bending, stretching, or reaching. Minimum age of 18.

Preferred Qualifications

• High School Diploma/GED
• First Aid, CPR, and AED certifications (Training classes available)

Knowledge, Skills and Abilities

• Strong communication and interpersonal skills
• Ability to work with others and be part of a team
• Strong attention to detail and organizational skills
• General cleaning of buildings

Supplemental Information

• May be subject to medical, drug and alcohol testing.

Work Hours

• Variety of shifts available, which may include evenings and weekends, depending on schedules and events.

Working Conditions / Environment

• Indoors and outdoors, sometimes during varying weather conditions.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non‑merit factor.

Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodation or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411. (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.

2026 Benefit Summary For Seasonal Intermittent Employees

The following information is a summary of benefits extended to all Seasonal employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). This is for informational purposes only and is subject to change.

Limited Benefits For Seasonal Employees

Health Insurance Plans

You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period. If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office. Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.

• Medical
  • Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan
  • UnitedHealthcare Select Plan (EPO)
• Prescription: CVS Caremark Prescription Plan

Other Benefits

• Credit Union
• Sick Leave Benefits

This summary is intended to highlight some of the benefits offered by the M-NCPPC. It is not an all-inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at [e-mail] or 301-454-1694.