South Region Clinic Operations Leader

Socket.dev; Medford (OR); On-site; USD 106,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401(k) with company match

Voluntary LTD, FSA, Accident, Critical

Paid Time Off and Holidays

Employee and Family Discounts

Paid Parental Leave

Job summary

OnePeak Medical is redefining primary care with an integrative model that blends traditional and functional medicine to address root causes. The Regional Director of Operations will lead multiple clinics across the region, ensuring safety, staffing, patient experience, and financial performance.

This hands‑on role reports to the COO and partners with clinic leaders to drive standardization and continuous improvement.

Qualifications

• 5+ years of progressive healthcare operations leadership, multi-site.
• Experience mentoring managers and leaders.
• Proven ability to translate data into action and manage budgets.
• Experience with EHR/EPM systems and clinic scheduling.
• Bachelor's degree; Master's preferred.
• Willingness to travel regularly within region and reside there.
• HIPAA and patient confidentiality compliance.

Responsibilities

• Own the regional operational performance of all clinics within the assigned region, ensuring every site is safe, efficient, well‑staffed, and patient‑centered
• Directly supervise the region's Practice Managers, holding them accountable for the performance of their assigned clinics
• Engage actively with clinic workflows to support operational excellence and troubleshoot issues in real time
• Drive standardization of processes, SOPs, and operating cadence across every clinic in the region
• Monitor and drive performance on key indicators including patient volumes, schedule utilization, appointment compliance, revenue cycle measures, patient satisfaction, and employee engagement
• Oversee new location openings, clinic transitions, and provider onboarding and off boarding within the region
• Respond to escalated issues and ensure clinic requests are resolved efficiently with minimal disruption to care delivery
• Lead by example, demonstrating ground‑level problem solving during periods of operational challenge
• Translate system-wide initiatives into regional action plans and ensure execution and ongoing sustainment at the clinic level
• Lead regional implementation of enterprise programs, including the EHR rollout and Rural Health Clinic certification requirements
• Lead local implementation of clinical pilots, programs, and new services with an iterative, results‑driven approach
• Enforce compliance with standard operating procedures and lead audit and readiness processes across the region
• Manage change thoughtfully — anticipating impact on teams, communicating early, and supporting leaders through transition
• Own and drive accountability for regional P&L results
• Host quarterly regional business reviews with executive leadership, analyzing and explaining budget variances and driving corrective action
• Review and provide monthly revenue specific details on clinic-level P&Ls to the Chief Operating Officer and executive leadership
• Participate in budgeting and workforce planning to ensure optimal resource allocation
• Ensure labor efficiency, overtime control, and accurate, timely payroll practices across all clinics in the region
• Ensure bonus structures are calculated and distributed in alignment with performance and budget guidelines
• Uphold all clinical, regulatory, safety, and documentation standards across the region; ensure policies are followed consistently
• Apply continuous quality improvement principles to refine workflows and improve clinic outcomes
• Ensure elevated patient concerns are resolved with professionalism and empathy, and that recurring drivers are addressed at the root
• Support providers by ensuring schedule optimization, operational readiness, and responsive problem‑solving
• Escalate safety, performance, or regulatory concerns promptly to the Chief Operating Officer, People Operations, or Compliance
• Partner with HR, Finance, IT, RCM, Marketing, Facilities, and Clinical Leadership to advocate for clinic needs and secure operational support
• Cascade communication from the executive team effectively and ensure clear understanding and adoption at the clinic level
• Serve as the voice of the clinics, escalating issues and sharing insights and feedback with senior leadership to drive solutions
• Partner with the other Regional Director of Operations to ensure consistency of standards and shared learning across both regions

Skills

Leadership

Healthcare ops

Communication

People management

MS Office

EHR/EPM systems

Analytics tools

Travel

HIPAA compliance

Region residency

Education

Bachelor's degree in healthcare administration, Business, Nursing, or related field

Master's degree preferred

Tools

EHR/EPM systems

Analytics tools

Job description

OnePeak Medical is redefining primary care with an integrative model that blends traditional and functional medicine to address root causes. The Regional Director of Operations will lead multiple clinics across the region, ensuring safety, staffing, patient experience, and financial performance.

This hands‑on role reports to the COO and partners with clinic leaders to drive standardization and continuous improvement.