SOS Tech Coordinator

Wipro; San Jose (IL); On-site; USD 45,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

Job summary

Wipro seeks a proactive SOS Tech Coordinator to manage end-to-end device lifecycle operations, provisioning, international shipping, and inventory management. You will blend hands-on technical troubleshooting with client-facing support in a fast-paced setting.

Responsibilities cover imaging and provisioning across multiple OS, plus logistics, vendor coordination, and SOP updates. Strong communication and organizational skills are essential for success.

Qualifications

• 1+ years of experience in hardware operations, technical support, inventory management, or international logistics/shipping for electronics.
• Hands-on experience with OS deployment, device imaging, system configuration, and technical troubleshooting across various operating systems.
• Proven track record of high-touch, client-facing customer service in a fast-paced environment.
• Meticulous data accuracy and ability to maintain data fields across tools and tickets.
• Strong written and verbal communication and cross-team collaboration.

Responsibilities

• Imaging & Provisioning: perform device imaging, hardware setup, initial configuration, and software deployment across macOS, Windows, Linux, Android, ChromeOS, iOS, etc.
• Technical Troubleshooting: provide direct client-facing diagnostics, repairs, and preventative maintenance for consumer electronics and prototype hardware.
• Device Requests & Walk-Ins: review and fulfill device requests; manage walk-up distributions and interactive tech demos.

Skills

Device imaging

OS deployment

Technical troubleshooting

Client support

SLA/KPI management

Documentation

Tools

Jira

ServiceNow

Job description

Job Description

Job Title: SOS Tech Coordinator

Experience Level: 1+ years

Role Type: Operations & Technical Support

About The Role

We are seeking a proactive and adaptable SOS Tech Coordinator to manage end-to-end device lifecycle operations, technical device provisioning, international shipping, and inventory management.

In this role, you will combine hands‑on technical troubleshooting and OS imaging with high‑touch, client‑facing customer support in a fast‑paced, dynamically changing environment. You will be instrumental in executing day‑to‑day operations within strict Service Level Objectives (SLOs) and Key Performance Indicators (KPIs), while serving as a collaborative peer lead within a distributed team.

Key Responsibilities

Technical Support & Device Lifecycle Management

• Imaging & Provisioning: Perform device imaging, hardware setup, initial configuration, and software deployment across multiple operating systems (macOS, Windows, Linux, Android, ChromeOS, iOS, etc.).
• Technical Troubleshooting: Deliver direct, client‑facing technical support, diagnostics, repairs, and preventative maintenance for consumer electronics, laptops, and prototype hardware.
• Device Requests & Walk-Ins: Review, approve, and fulfill device requests; manage walk‑up/window distributions and interactive tech demos for internal teams and engineers.

Inventory & Global Logistics

• End‑to‑End Logistics: Oversee domestic and international import/export shipments, customs documentation, tracking, and delivery for electronics and hardware.
• Inventory Control: Track hardware lifecycle stages using inventory management tools, maintain dynamic data trackers, and conduct regular physical audits.
• Hardware Lab Operations: Handle hands‑on physical hardware operations, including receiving, sorting, packing, shipping, organizing storage areas, and managing hardware recycling/disposal.

Operations & Vendor Management

• Procurement Support: Manage the end‑to‑end Purchase Order (PO) lifecycle—from quote requests and PO creation to shipment tracking and invoice reconciliation.
• OEM/ODM & Partner Collaboration: Coordinate with external partners and 3rd‑party vendors via ticketing/bug‑tracking systems and official channels.
• Documentation & SOPs: Continuously update Standard Operating Procedures (SOPs) to reflect changing workflows, adhering strictly to established templates and quality guidelines.

Performance & Communication

• SLO/KPI Adherence: Prioritize daily tasks to maintain compliance with team KPIs; conduct root‑cause analysis and corrective action plans if metrics fall short.
• Cross‑Functional Communication: Provide clear, professional project updates and status reports to Engineering, cross‑functional leads, and management.
• Mentorship: Assist with onboarding, guiding, and mentoring peers in a multi‑site team environment.

Qualifications

Minimum Qualifications

• Experience: 1+ years of experience in hardware operations, technical support, inventory management, or international logistics/shipping for electronics.
• OS & Imaging Familiarity: Hands‑on experience with OS deployment, device imaging, system configuration, and technical troubleshooting across various operating systems.
• Client Support: Proven track record in high‑touch, client‑facing customer service within a fast‑paced, rapidly shifting environment.
• Organizational Skills: Meticulous attention to detail with the ability to maintain accurate data fields across tools, ticketing platforms, and manual tracking sheets.
• Communication: Exceptional written and verbal communication skills, with a strong ability to manage priority emails, flag operational risks, and collaborate effectively across teams.

Preferred Qualifications

• Hands‑on experience with specialized enterprise inventory management and ticketing tools (e.g., Jira, ServiceNow).
• Prior experience supporting prototype hardware, consumer electronics, or laptop deployment programs.
• Demonstrated ability to perform root‑cause analysis on operational metrics and process deviations.

Mandatory Skills: Peripheral Testing .

Experience: 1-3 Years

The expected compensation for this role ranges from $45,000 to $100,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post‑offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

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