Product Manager L2

Wipro; Dallas (Luzerne County); On-site; USD 100,000 - 230,000; Full time

Benefits offered by this job

Full medical and dental benefits

Paid time off including sick leave

Disability insurance

Job summary

A leading IT services company seeks a Product Manager in Dallas, TX to define and execute the platform roadmap for airline operations. The ideal candidate should have over 10 years of relevant experience, strong skills in cloud platforms, and a proven track record of stakeholder engagement. Responsibilities include designing cloud-native architecture, collaborating with various teams, and optimizing system performance. This role offers a competitive salary and a full range of benefits.

Qualifications

• 10+ years of relevant experience in product management.
• Strong stakeholder management and communication skills.
• Experience in agile environments.

Responsibilities

• Define and execute platform roadmap for Crew and Ops modules.
• Design cloud-native architecture in AWS/Azure and Kubernetes.
• Collaborate with product owners, engineering managers, and clients.

Skills

Cloud Platforms: AWS, Azure

Containerization & Orchestration: Kubernetes, Docker

Networking & Security: CNI plugins, service mesh

Infrastructure as Code: Terraform, ARM templates

Observability Tools: Prometheus, Grafana, ELK stack

Microservices & API Design: REST, GraphQL

DevOps & CI/CD: Jenkins, GitOps workflows

Airline operations knowledge

Education

Bachelor's degree in a relevant field

Tools

Terraform

Jenkins

Job description

Title: Product Manager

Location: Dallas TX

Duration: Full Time

Key Responsibilities

• Platform Strategy & Governance
  • Define and execute the platform roadmap for TOPS Crew and Ops modules.
  • Establish governance frameworks for platform components and micro-apps.
• Architecture & Integration
  • Design cloud-native architecture using AWS/Azure and Kubernetes.
  • Ensure seamless integration with airline systems (Crew Management, Flight Ops, Scheduling).
• Performance & Scalability
  • Optimize platform for high availability, disaster recovery, and FAA compliance.
  • Implement observability and monitoring for platform health.
• Stakeholder Engagement
  • Collaborate with product owners, engineering managers, and client stakeholders.
  • Drive PI planning and agile ceremonies for platform initiatives.
• Innovation & Modernization
  • Introduce API-first design, microservices, and DevOps automation.
  • Evaluate emerging technologies for platform enhancement.

Skills Required

Technical Skills

• Cloud Platforms: AWS, Azure (VPC, VNets, IAM, security policies).
• Containerization & Orchestration: Kubernetes, Docker.
• Networking & Security: CNI plugins, service mesh (Istio/Linkerd), NGFW.
• Infrastructure as Code: Terraform, ARM templates.
• Observability Tools: Prometheus, Grafana, ELK stack.
• Microservices & API Design: REST, GraphQL, event-driven architecture.
• DevOps & CI/CD: Jenkins, GitOps workflows (ArgoCD, Flux).

Domain Knowledge

• Airline operations (Crew Scheduling, Flight Ops).
• FAA regulatory compliance and aviation safety standards.

Leadership & Behavioral Skills

• Strong stakeholder management and communication.
• Ability to lead cross-functional teams in agile environments.
• Strategic thinking and decision‑making under pressure.
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Certifications (Preferred)

• AWS Solutions Architect / Azure Network Engineer.
• Kubernetes CKA/CKAD.
• SAFe® Agilist or SPC for scaled agile delivery.

Do

• Understand the stated and unstated needs of the customer to develop the product
  • Deeply understand the client requirements by interacting with them.
  • Coordinate with the pre‑sales team to understand the RFP details.
  • Post client interaction, draft and document user stories along with the business analysts.
  • Analyze the business/process problem of the client and find loopholes to provide relevant solutions.
  • Identify the opportunities of automation, process improvement to cut cost, time manpower etc at the client’s end.
  • Identify various touch points while understanding the business/process value stream of the client.
  • Share the client requirements and relevant documents with the developers and discuss the apt solutions which can be provided to the client to solve the problem.
  • Create a product vision and roadmap for its development and ensure adherence of the same.
  • Developers to design and prepare a package of solutions/ proof of concept for the customer for their approval.
• Design and Development of the product solution as per the customer’s need
  • Create a product architecture along with technical architect and road map with established schedules and monitor process against dates and share the development plan with the developers.
  • Work with the UX designer and UI team on the look and feel of the product as per the client’s requirement.
  • Track problems, resolutions, and bug fixes throughout the project/ module and create a comprehensive database of defects and successful mitigation techniques.
  • Work with DevOps team during the production and to ensure seamless movement of code from different servers.
  • Create various test cases and perform testing the developed product.
  • Perform user acceptance testing at Wipro’s environment for successful delivery.
  • Perform testing of the product at client’s environment and take the final sign off from the client.
  • Design execution reporting dashboard that will provide clear picture of the progress.
  • Perform impact analysis at the client site and see the results of the deployed product and support the client for any incremental changes/ requests.
  • Develop, implement and maintain scripts for database backup and restore for all databases and test the procedures periodically.

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs.
  • Hire adequate and right resources for the team.
  • Train direct reportees to make right recruitment and selection decisions.
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness.
• Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions.
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues.
  • Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below.
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team.
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team.
  • Exercise employee recognition and appreciation.

Deliver

Performance ParameterMeasure1. Timeliness of delivery 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Troubleshoot queries, Customer experience, customer reference, re‑usable product 3. IP Creation Writing whitepapers, knowledge transfer, no. of IP created 4. Team Management % trained on new age skills, Team attrition %, Employee satisfaction score (ESAT), # of knowledge management sessions in a quarter, # of certifications completed by self & team.

Experience

Experience: >10 YEARS

Compensation and Benefits

The expected compensation for this role ranges from $100,000 to $230,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Drug Screening

Applicants are advised that employment in some roles may be conditioned on successful completion of a post‑offer drug screening, subject to applicable state law.

Equal Employment Opportunity

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

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