Military Funeral Honors Regional Coordinator - WESTERN

Patriot Enterprises LLC; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Patriot Enterprises LLC provides MFH and SOS support to National Guard members and families, coordinating across regions through MFH Regional Coordinators. The role emphasizes mission vetting, timely data entry, and adherence to SOPs, guiding staff with program understanding and compliance.

You will mentor MFH State Coordinators, build rapport with families, VSOs, and stakeholders, and ensure accurate reporting and data management in the MFH system.

Qualifications

• Bachelor’s degree in business, management, or related field.
• At least 3 years of experience providing MFH services to families and survivors.
• Strong mission focus, resourcefulness, and adherence to policies.
• Excellent communication, empathy, and ability to work with diverse stakeholders.
• Ability to travel and pass extensive background investigation.
• US citizenship required.
• Experience with Microsoft Office.

Responsibilities

• Assure MFH State Coordinators vet all mission requests IAW published guidance.
• Ensure MFH State Coordinators enter all mission requests into the MFH database within 24 hours and close out missions within 72 hours.
• Ensure MFH State Coordinators follow the ARNG MFH Training SOP and oversee training.
• Mentor and advise MFH State Coordinators on program understanding and compliance.
• Provide dignified verbal and written responses; build rapport with Families and VSOs.

Skills

Program management

Staff mentoring

Mission coordination

Family outreach

Communication skills

Training supervision

Travel ability

Background check eligible

MS Office

ARng policies

Education

Bachelor's Degree in business, management, or related field

Job description

Description

Patriot Enterprises will provide the Army National Guard (ARNG) Military Funeral Honors (MFH) and Survivor Outreach Services (SOS) support to geographically dispersed service members and families. The MFH Regional Coordinators oversee and coordinate the activities of the Coordinators within their respective regions.

Duties and Responsibilities

• Assure all MFH State Coordinators are vetting all mission requests IAW published guidance.
• Assure all MFH State Coordinators enter all mission requests into the MFH database within 24 hours and closeout all missions within 72 hours.
• Assure all MFH State Coordinators are following the ARNG MFH Training SOP and overseeing all training within their respective state/territories.
• Assure all MFH State Coordinators are properly trained to perform all the assigned tasks.
• Mentor and advise all staff in areas of program understanding and compliance of Army, NGB, State NG, and IMCOM guidance and regulations.

Education

• Bachelor's Degree in business, management, or related field

Minimum Qualifications

• At least 3 years of relevant experience providing military funeral honors, information, assistance, outreach, referral, and follow-up services to Families and survivors from all service components
• Possess a strong sense of mission, focus, knowledge, and resourcefulness related to MFH
• Possess emotional maturity, tact, and attentive listening
• Ability to provide dignified verbal and written responses; articulate well in sensitive situations; build rapport with Families, Veterans Service Organizations (VSOs), and a variety of other stakeholders and resource groups involved in meeting the needs of each Family; understand verbal and nonverbal reactions, and exercise independent judgement
• Ability to manage, train, mentor, and advise MFH State Coordinators
• Understand and the ability to use the ARNG MFH database, produce reports and data, and ensure MFH State Coordinators cases are entered timely and accurately
• Understand applicable Army, NGB, State NG, and IMCOM policies, regulations, guidance, SOPs, training, and resources
• Understand ARNG organization and structure and military culture
• Experience with Microsoft Office products
• Self-starter and good time management skills
• Ability to travel
• S. citizenship required
• Ability to pass extensive background investigation