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Firstsource Healthcare; Chino (CA); On-site; USD 22,000 - 29,000; Full time

Job summary

Firstsource Healthcare in Chino, CA invites applications for a Healthcare Digital Mailroom Specialist. This in-office role focuses on mail routing, indexing, scanning documents and maintaining envelope tracking, with hourly KPI targets.

You will handle data entry at 35–40 wpm with high accuracy, ensure confidentiality, and provide outbound customer service while meeting daily volume goals. Overtime may apply to cover workload.

Qualifications

• High school diploma or equivalent required.
• 1-2 years data entry and/or processing experience preferred.
• Ability to pass pre-employment background investigation including criminal history, work authorization verification and drug test.

Responsibilities

• Identify and coordinate mail according to guidelines.
• Maintain high level of quality production, meeting hourly KPI’s.
• Perform electronic indexing.
• Scan processed documents.
• Create and validate envelope tracking and barcodes.
• Provide outbound customer service.
• Perform other duties as assigned.

Skills

Typing 35-40 wpm

High-volume work

Verbal & written communication

Confidentiality

Independent work

Multi-tasking

Basic computer literacy

Education

High school diploma or equivalent

Job description

Location: Chino, California, US

Requisition ID: 23434

Job Title: Healthcare Digital Mailroom Specialist

Job Type: Full Time - In office Chico-265 Airpark Blvd., Suite 100CA

FLSA Status: Non-Exempt/Hourly

Grade: H

Function/Department: Health Plan and Healthcare Services

Reporting to: Team Lead - Operations

Pay: $18.50

Roles & Responsibilities

• Identify and coordinate mail according to guidelines.
• Maintain high level of quality production, meeting hourly KPI’s.
• Perform electronic indexing.
• Scan processed documents.
• Create and validate envelope tracking and barcodes.
• Provide outbound customer service.
• Perform other duties as assigned.

Expected/Key Results

• Complete tasks in accordance with metric guidelines

Qualifications

The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education

• High school diploma or equivalent required

Work Experience

• 1-2 years data entry and/or processing experience preferred

Competencies & Skills

• Ability to type 35-40wpm, with 95% accuracy
• Basic computer literacy or ability to quickly learn
• Ability to work in a high-volume, fast-paced work environment
• Excellent verbal and written communication skills
• Excellent attention to detail
• Ability to maintain high levels of confidentiality
• Ability to work independently with limited supervision
• Ability to effectively prioritize and multi-task

Additional Qualifications

• Ability to work the hours necessary to satisfy the daily volume requirement, with the possibility of overtime, evenings and weekends
• Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements
• Must be able to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may work remotely from home or onsite, exposed to moderate noise typical of a mailroom environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to regularly or frequently talk and hear, sit or stand for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally walk, climb stairs and lift up to 40 pounds.

Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law.

Firstsource also takes Affinitative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.