Supervisor - Eligibility & Enrollment

Firstsource Healthcare; Royal Oak (MI); Hybrid; USD 46,000 - 62,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401K

Paid Time Off

Job summary

Firstsource Solutions USA, LLC seeks a Supervisor for Eligibility & Enrollment. The role oversees on-site or office staff, coordinating daily activities, staffing, and performance reviews while ensuring compliance. The position offers a hybrid schedule with on-site hospital presence in Royal Oaks, MI.

The ideal candidate has leadership experience, strong communication, and familiarity with Medicaid processes; high school diploma required, Bachelor's preferred.

Qualifications

• High school diploma or equivalent required.
• Bachelor's Degree Preferred or equivalent combination of education and work experience required.
• Eligibility Supervisor experience is helpful; Experience with Medicaid processes is required.

Responsibilities

• Lead, supervise and develop departmental teams.
• Oversee and direct the daily activities of the staff.
• Coordinate account inventories and report daily/weekly to the Department Manager.
• Prepare and conduct staff training.
• Maintain time and attendance records for staff.
• Problem solve operational issue.
• Conduct performance reviews.
• Assist with hiring.
• Coordinate and inspect workflows.
• Maintain compliance with policies and data privacy.

Skills

Leadership

Team leadership

Communication

Time management

Staff training

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

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Supervisor - Eligibility & Enrollment

Date: Aug 18, 2026

Location: Royal Oak, Michigan, US

Requisition ID: 23446

Description: Supervisor Role:

FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within!

Location: ONSITE at a Medical Facility inRoyal Oaks, MI

Hours: Mon-Fri 8:00am-4:30pm Hybrid

Due to the nature of this position and healthcare setting, up to date immunizations are required.

We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.

AtFirstsourceSolutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.

Role Description: This position is responsible for assisting the Department Manager in

overseeing the employees who are either on-site in a hospital or within an office. This

individual will assist the Department Manager with other duties such as evaluating the

progress of the staff, maintaining employee records, quality assurance, etc.

Roles & Responsibilities:

• Lead, supervise and develop departmental teams.
• Oversee and direct the daily activities of the staff.
• Coordinate account inventories and report daily/weekly to the Department Manager.
• Prepare and conduct staff training.
• Maintain time and attendance records for staff.
• Problem solve operational issue.
• Conduct performance reviews.
• Assist with hiring.
• Delegation and inspection of workflows.
• Uphold a strong commitment to business ethics, including confidentiality and data privacy.
• Maintain consistent performance to achieve predefined performance metrics.
• Strictly adhere to compliance regulations and security policies.
• Ensure compliance with all federal, state and local laws.
• Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.
• Coordinate overtime with the Department Manager to accommodate workloads.
• Meet goals and objectives as assigned by management.
• Report and document employee disciplinary problems to the Department Manager.
• Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.
• Assist with other projects as assigned by management.

Qualifications:

The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education:

High school diploma or equivalent required

Bachelor's Degree Preferred or equivalent combination of education and work experience required

Work Experience:

Eligibility Supervisor experience is helpful

Experience with Medicaid processes is required

Competencies & Skills:

Ability to effectively work and communicate with coworkers, staff and clients

Ability to always present oneself in a professional and courteous manner

Working knowledge of Personal Computers

Demonstrate initiative and creativity in fulfilling job responsibilities

Excellent written and verbal communication skills

Ability to prioritize multiple tasks in a busy work environment

Must demonstrate strong leadership abilities

Additional Qualifications:

Ability to work a flexible work schedule, with occasional weekends and evenings for any work-related driving

Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements

Ability to pass a pre-employment background investigation based on client requirements, including but not limited to, criminal history, motor vehicle report, work authorization verification, and medical screenings. The medical screenings may include one or more of the following: drug test, bloodwork for TB and titers, nicotine testing, physical exam, color-blind testing, vaccines such as Hepatitis B and C, MMR, Varicella, Tdap, Influenza and Covid-19.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may work remotely from home or onsite, exposed to outdoor weather conditions during travel, if applicable.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 50 pounds.

Firstsourceis an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law.

Firstsourcealso takes Aff... etc

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off

We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws.

FirstsourceSolutions USA, LLC