Client Service Associate- Mailroom

Spsnorthamerica; Santa Ana (CA); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefit Offerings

Job summary

SPS North America is hiring for a mailroom associate in Santa Ana, CA. You will perform mail center duties including sorting, metering, and delivery while maintaining high levels of customer care and adhering to safety procedures.

The role involves lifting up to 55 lbs, operating mail and scanning equipment, and keeping inbound/outbound logs. This is a full-time on-site position with opportunities for cross-training and growth within the SPS team.

Qualifications

• Sort, meter, and deliver mail in a fast-paced mail center.
• Handle inbound and outbound mail and deliveries.
• Lift up to 55 lbs (boxes, paper, or files) as part of daily tasks.
• Maintain the highest level of customer care with a friendly, cooperative attitude.
• Adhere to business procedure guidelines and safety procedures.

Responsibilities

• Perform various mail center activities (sorting, metering, and delivery).
• Handle inbound and outbound mail with accuracy and timeliness.
• Operate mail-related equipment (copy/scanning) as needed.
• Maintain inbound/outbound logs and assist with cross training.

Skills

Attention to detail

Customer service

Safety procedures

Job description

Working inside DB mailroom
Perform various Mail Center activities (sorting, metering, and delivery.
Inbound and Outbound delivery
Lift up to 55lbs (boxes, paper, and or files.
Maintain the highest level of customer care while demonstrating a friendly and cooperative attitude.
Adhere to business procedure guidelines
Adhere to safety procedures
Take direction from site manager or team lead
Participate in cross training
Maintain inbound and outbound logs
Operating mail, copy machine or scanning equipment
Attention to details
Handle time sensitive material/confidential packages
Perform other tasks as assigned17

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status: This posting is for an existing vacancy.

$18 — $19 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.