SOP & Process Standardization Lead - Last-Mile Ops

Swiftx Express; Ontario (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

60-90K +Bonus

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

50% Medical insurance

100% Dental insurance

100% Vision insurance

Job summary

SwiftX is hiring an Operations Process Standardization Supervisor/Manager to design, document, and continually improve SOPs across the delivery network. Based in the Operations Center, you will own operational standards and drive reliable execution across all teams, translating performance data into actionable procedures.

The role requires experience in express delivery or logistics, strong data-analysis skills, and proficiency with Excel, SQL, and Tableau.

Qualifications

• Minimum 1 year in express delivery, logistics, last-mile delivery, or supply chain.
• 2–3 years of experience in data analysis.
• Strong analytical and problem-solving abilities.
• Bilingual proficiency in English and Chinese (Mandarin) required.

Responsibilities

• Create, document, and maintain end-to-end SOPs for pickup, delivery, POD quality, capacity, productivity, and coverage.
• Serve as the single source of truth for operational standards and procedures.
• Monitor KPIs (on-time rate, SLA compliance, POD quality, utilization, productivity, cost) and drive improvements.
• Collaborate with Operations, Station Management, DSP Management, Customer Service, and Finance to ensure SOP adoption and review loop.

Skills

Data analysis

Analytical skills

Communication skills

Bilingual English/Chinese

Education

Bachelor's degree or above in Statistics, Mathematics, Computer Science, Industrial Engineering, Logistics Management, or related field

Tools

Excel

SQL

Tableau

Job description

SwiftX is hiring an Operations Process Standardization Supervisor/Manager to design, document, and continually improve SOPs across the delivery network. Based in the Operations Center, you will own operational standards and drive reliable execution across all teams, translating performance data into actionable procedures.

The role requires experience in express delivery or logistics, strong data-analysis skills, and proficiency with Excel, SQL, and Tableau.