SOP & Process Excellence Analyst

Ontario International Airport Authority; Ontario (CA); On-site; USD 78,000 - 89,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer-paid 401A plan

Job summary

Ontario International Airport Authority (OIAA) seeks an Administrative Analyst I to support the Operations & Maintenance Department in developing SOPs and comprehensive operational manuals. The role emphasizes analytical work, organized documentation, and independent collaboration with the team.

The ideal candidate has a background in administrative support, process management, and strong Microsoft Office skills.

Qualifications

• Bachelor's degree in Business Administration, Business Operations, or similar field.
• Three years of administrative experience, preferably in a corporate or operational environment, including extensive documentation projects.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; strong document management skills.

Responsibilities

• Provide executive administrative support, manage calendars, travel arrangements, and correspondence.
• Coordinate departmental meetings, prepare agendas, packets, and reports; track action items.
• Develop and maintain SOPs and operational documentation; ensure version control and compliance.
• Analyze workflows and support process improvements with measurable outcomes.
• Create training materials and assist with change management for new procedures.

Skills

Executive support

Analytical thinking

Organization

Communication skills

Customer service

Adaptability

Interpersonal skills

Collaboration

Technical proficiency

Education

Bachelor's degree in Business Administration/Operations

Tools

Microsoft Office Suite

Document management software

Job description

Ontario International Airport Authority (OIAA) seeks an Administrative Analyst I to support the Operations & Maintenance Department in developing SOPs and comprehensive operational manuals. The role emphasizes analytical work, organized documentation, and independent collaboration with the team.

The ideal candidate has a background in administrative support, process management, and strong Microsoft Office skills.