SOP & Process Documentation Specialist

CFS; Goshen (IN); On-site; USD 49,000 - 60,000; Full time

Job summary

CFS in Goshen, IN seeks a Documentation Specialist to capture and document office procedures, workflows, and processes. You’ll work with key personnel to gather information, take detailed notes, and create clear documentation to support training and knowledge transfer.

Strong listening, note-taking, and detail orientation are essential for success. The role emphasizes creating organized SOPs and maintaining a centralized knowledge base for current and future team members.

Qualifications

• Experience documenting processes and procedures.
• Strong note-taking and organizational abilities.
• Ability to understand and map business workflows.

Responsibilities

• Meet with employees and leaders to learn and document current processes.
• Take detailed notes during meetings and trainings.
• Create step-by-step SOPs and process documentation.
• Organize information and materials into a centralized knowledge base.
• Ask clarifying questions to ensure accuracy of documentation.
• Identify gaps and update documentation as processes change.
• Ensure documentation is clear and usable for training.

Skills

Note-taking

Organizational skills

Communication

Attention to detail

Process understanding

Tools

Microsoft Word

Excel

Job description

CFS in Goshen, IN seeks a Documentation Specialist to capture and document office procedures, workflows, and processes. You’ll work with key personnel to gather information, take detailed notes, and create clear documentation to support training and knowledge transfer.

Strong listening, note-taking, and detail orientation are essential for success. The role emphasizes creating organized SOPs and maintaining a centralized knowledge base for current and future team members.