Solutions Support Specialist

TD SYNNEX; Roseville (CA); Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Elective Benefits

Professional development

Life Empowerment Assistance Program

Diversity & Inclusion

Job summary

TD SYNNEX is seeking an Order Management & Billing Specialist to ensure accurate orders through invoicing and deliver exceptional customer service. You will act as a liaison among customers, suppliers, and internal teams, driving timely execution and issue resolution.

The role emphasizes problem-solving, multitasking, and collaboration across departments to sustain service levels and billing accuracy while contributing to process improvements within a hybrid Roseville environment.

Qualifications

• High School Diploma or equivalent.
• Minimum of two (2) years of experience in customer service, order management, sales support, product support, warehouse operations, supply chain, or a related field.
• Strong communication and interpersonal skills with the ability to build effective relationships with customers and internal stakeholders.
• Proven ability to manage multiple priorities while maintaining attention to detail.
• Strong problem-solving and decision-making skills.
• Basic knowledge of supply chain, distribution, or order fulfillment processes.
• Proficiency with business systems and Microsoft Office applications.
• Experience using Oracle or similar ERP systems.
• Knowledge of billing, invoicing, purchasing, inventory management, or backlog management processes.
• Experience in manufacturing, technology, distribution, or supply chain environments.
• Documentation, process improvement, or quality-related experience.

Responsibilities

• Manage customer orders from order entry through invoicing, ensuring accuracy and timely execution.
• Serve as a primary point of contact for customer and supplier inquiries related to order status, billing, and issue resolution.
• Facilitate the order fulfillment process to ensure service levels and customer expectations are met.
• Monitor and manage order backlog, proactively addressing delays, exceptions, and escalations.
• Coordinate with Purchasing, Engineering, Shipping, Logistics, and other internal teams to resolve issues and maintain order flow.
• Investigate and resolve order discrepancies, shipment concerns, RMAs, damaged goods claims, tracking requests, and other order-related issues.
• Maintain accurate customer records, order information, and system updates.
• Ensure compliance with pricing, approval, and margin integrity processes.
• Support Customer-Owned Inventory (COI) processes and reporting where applicable.
• Contribute to process improvements, documentation updates, and cross-functional collaboration initiatives.

Skills

Customer service

Order management

Billing support

Microsoft Office

Oracle ERP

Communication

Multitasking

Education

High School Diploma

Tools

Oracle ERP

Microsoft Office

Job description

About the Role

TD SYNNEX is seeking a detail-oriented Order Management & Billing Specialist to support customer order fulfillment, billing accuracy, and operational excellence. In this role, you will serve as a key liaison between customers, suppliers, and internal teams, ensuring orders move smoothly from entry through invoicing while delivering an exceptional customer experience. This position is ideal for someone who enjoys problem-solving, managing multiple priorities, and collaborating across departments to meet customer expectations. You'll have the opportunity to expand your expertise in order management, billing, supply chain operations, and customer support while contributing to a high-performing team culture focused on accountability, continuous improvement, and growth.

What You’ll Do

• Manage customer orders from order entry through invoicing, ensuring accuracy and timely execution.
• Serve as a primary point of contact for customer and supplier inquiries related to order status, billing, and issue resolution.
• Facilitate the order fulfillment process to ensure service levels and customer expectations are met.
• Monitor and manage order backlog, proactively addressing delays, exceptions, and escalations.
• Coordinate with Purchasing, Engineering, Shipping, Logistics, and other internal teams to resolve issues and maintain order flow.
• Investigate and resolve order discrepancies, shipment concerns, RMAs, damaged goods claims, tracking requests, and other order-related issues.
• Maintain accurate customer records, order information, and system updates.
• Ensure compliance with pricing, approval, and margin integrity processes.
• Support Customer-Owned Inventory (COI) processes and reporting where applicable.
• Contribute to process improvements, documentation updates, and cross-functional collaboration initiatives.

What We're Looking For

• High School Diploma or equivalent.
• Minimum of two (2) years of experience in customer service, order management, sales support, product support, warehouse operations, supply chain, or a related field.
• Strong communication and interpersonal skills with the ability to build effective relationships with customers and internal stakeholders.
• Proven ability to manage multiple priorities while maintaining attention to detail.
• Strong problem-solving and decision-making skills.
• Basic knowledge of supply chain, distribution, or order fulfillment processes.
• Proficiency with business systems and Microsoft Office applications.
• Experience using Oracle or similar ERP systems.
• Knowledge of billing, invoicing, purchasing, inventory management, or backlog management processes.
• Experience in manufacturing, technology, distribution, or supply chain environments.
• Documentation, process improvement, or quality-related experience.

Working Conditions

Work Schedule: Monday-Friday, 8:00 AM-5:00 PM PT

Work Arrangement: Hybrid role based in Roseville; employees are expected to work onsite four days per week and remotely one day per week.

Frequent interaction with customers, suppliers, and cross-functional internal teams through email, phone, and virtual meetings. Fast-paced environment requiring strong organizational skills and the ability to manage multiple priorities. Extended periods of computer work and system-based order management activities.

Compensation

The hourly pay range for this position is $25.00 to $26.00 per hour. Actual compensation may vary based on factors such as the candidate’s skills, experience, education, qualifications, and geographic location.

Values & Mission

At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

About TD SYNNEX

At TD SYNNEX (NYSE: SNX), we’re proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co-workers make us who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. This broad perspective is integral to our commitment to diversity, equity and inclusion. To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook