Solutions Specialist - Hybrid IT Support & Escalations

FedEx; Tennessee; Hybrid; USD 52,000 - 72,000; Full time

Job summary

FedEx Logistics seeks an entry-level to mid-level IT support professional to assist in hardware deployment, troubleshooting and lifecycle management. You will support laptops and mobile devices, address escalations, and help enable self-serve hardware programs for remote or hybrid sales teams.

The role emphasizes rapid response to high-priority tickets, clear communication with internal stakeholders, and collaboration with cross-functional teams to keep downtime to a minimum.

Qualifications

• Bachelor's degree or equivalent in business or related field.
• No experience required.
• Knowledge of business software and spreadsheets.
• Strong written and verbal communication skills.

Responsibilities

• Provide blended hardware and mobile support, troubleshooting laptops and mobile devices.
• Manage high-priority escalations and support fast-paced sales environments.
• Assist in deployment, onboarding and self-serve hardware programs for remote/hybrid teams.
• Maintain awareness of SLA targets and contribute to reducing ticket resolution times.

Skills

Tier 2 hardware support

Phone-based help desk

Desktop/laptop troubleshooting

Interpersonal skills

Organizational skills

Communication skills

Education

Bachelor's degree/equivalent in business or related field

Tools

Office software

Spreadsheets

Job description

FedEx Logistics seeks an entry-level to mid-level IT support professional to assist in hardware deployment, troubleshooting and lifecycle management. You will support laptops and mobile devices, address escalations, and help enable self-serve hardware programs for remote or hybrid sales teams.

The role emphasizes rapid response to high-priority tickets, clear communication with internal stakeholders, and collaboration with cross-functional teams to keep downtime to a minimum.