Solutions Specialist - Hybrid IT & Sales Enablement

Federal Express Corporation; Memphis (TN); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Federal Express Corporation is seeking a hybrid-embedded IT support specialist in Memphis to assist in design, development, implementation, and maintenance of programs supporting sales leadership and customers. You will provide Tier 2 hardware and mobile support to laptops and devices, manage escalations, and help ensure rapid resolution with SLA goals.

The role emphasizes cross-training between phone-based help desk and on-site hardware troubleshooting, deployment lifecycle support, and service

Qualifications

• Bachelor's Degree/equivalent in business or related field.
• Knowledge of business software, spreadsheet apps and/or graphics/web development.
• Good written and oral communication skills.

Responsibilities

• Provide Tier 2 troubleshooting and resolution for laptops and mobile devices.
• Manage escalations and provisioning equipment to support sales functions.
• Restore SLA performance (target 24 hours, down from 72 hours).
• Participate in cross-training between phone-based help desk and hardware support.
• Support hardware deployment lifecycle and break-fix maintenance.
• Handle high-volume escalated tickets (120+ per week).
• Support self-serve hardware onboarding for remote/hybrid teams.

Skills

Tier 2 support

Phone & desktop support

High-volume ticket handling

Interpersonal skills

Organizational skills

Education

Bachelor's degree or equivalent in business or related field

Tools

Self-serve IT models

IT hardware deployment

Job description

Federal Express Corporation is seeking a hybrid-embedded IT support specialist in Memphis to assist in design, development, implementation, and maintenance of programs supporting sales leadership and customers. You will provide Tier 2 hardware and mobile support to laptops and devices, manage escalations, and help ensure rapid resolution with SLA goals.

The role emphasizes cross-training between phone-based help desk and on-site hardware troubleshooting, deployment lifecycle support, and service