Solutions Specialist: AI-Driven CX & Workflow Design

ModSquad; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

ModSquad is seeking a Solutions Specialist to join our team and help clients transform workflows with smart technology. You will analyze client needs, design fixes, and ensure successful adoption across organizations while staying curious about new AI tools and no-code solutions.

You will collaborate with clients to gather requirements, configure CX platforms, and document best practices. This role blends technology, process, and human experience in a fast-moving professional services setting.

Qualifications

• Experience working directly with clients or customers in support, success, implementation, or related roles.
• Ability to translate between executives and frontline teams with patience and clarity.
• Familiarity with APIs, integrations, and automation; no-code/low-code tools are a plus.
• SaaS administration and CX platforms (Zendesk, Zoom, or similar).

Responsibilities

• Solve for clients by designing and shipping solutions that fit how teams work.
• Own the lifecycle from requirements gathering through configuration, testing, and go-live.
• Run working sessions, deliver hands-on training, and foster real adoption.
• Create clear, practical documentation and playbooks for clients.

Skills

Client-facing

Communication

APIs & integrations

No-code tools

SaaS administration

CX platforms knowledge

Job description

ModSquad is seeking a Solutions Specialist to join our team and help clients transform workflows with smart technology. You will analyze client needs, design fixes, and ensure successful adoption across organizations while staying curious about new AI tools and no-code solutions.

You will collaborate with clients to gather requirements, configure CX platforms, and document best practices. This role blends technology, process, and human experience in a fast-moving professional services setting.