Solutions Specialist - AI

Certus Sales Recruitment; San Francisco (CA); Hybrid; USD 168,000 - 203,000; Full time

Benefits offered by this job

Full medical, dental, and vision coverage

401(k) retirement plan

Unlimited PTO

Professional development budget

Remote work setup reimbursement

Commuter benefits

Wellness stipend

Lunch, dinner, and snacks provided

Dog-friendly office

Job summary

Certus Sales Recruitment is seeking a Solutions Specialist in San Francisco to support AI Referral Management. This hybrid role involves expertise in healthcare workflows and translating AI capabilities into practical outcomes.

The ideal candidate has over 4 years of experience, strong communication skills, and a collaborative mindset. Compensation ranges from $168k–$203k with full benefits, including medical coverage and professional development opportunities.

Qualifications

• 4+ years of experience in Product Management, Solutions Engineering, or SaaS sales.
• Strong understanding of healthcare referral workflows and operational processes.
• Ability to explain complex AI concepts to non-technical audiences.

Responsibilities

• Act as the go-to specialist for the AI Referral Management solution.
• Lead discovery sessions and product demonstrations.
• Support technical evaluations and customer solution design discussions.
• Develop expertise around referral coordination and AI-driven document processing.

Skills

Healthcare operational knowledge

Commercial awareness

Technical explanation skills

Stakeholder management

Organizational skills

Tools

EHR platforms (Epic, Athena, NextGen)

Job description

Solutions Specialist – AI Referral Management

San Francisco / Hybrid

$168k–$203k Base + Benefits

Seeking a Solutions Specialist for an innovative healthcare AI organization to support growth across its AI-driven Referral Management platform.

This is a highly strategic customer‑facing role sitting at the intersection of Product, Sales, Solutions Engineering, and Healthcare Operations. The successful candidate will act as the subject‑matter expert for referral management workflows, supporting complex customer engagements while helping shape the future direction of the product itself.

The position is ideal for someone who combines strong healthcare operational knowledge with commercial awareness and the ability to translate complex AI capabilities into practical outcomes for healthcare providers and administrators.

This is not a traditional pre‑sales role focused purely on demos. The business is looking for someone who can operate as the bridge between what the product team builds and what the market actually buys.

Key responsibilities

• Acting as the go‑to specialist for the AI Referral Management solution during active sales cycles
• Leading discovery sessions and tailored product demonstrations for referral coordinators, healthcare administrators, operational leaders, and IT stakeholders
• Supporting technical evaluations, RFP responses, and customer solution design discussions
• Developing deep expertise around referral coordination, authorization workflows, specialist routing, and AI‑driven document processing
• Working closely with Product Management to provide structured market and customer feedback that influences roadmap direction
• Creating referral‑management‑specific enablement materials including battlecards, training content, FAQs, and product documentation
• Partnering cross‑functionally with Account Executives, Solutions Engineers, and Customer Success teams to support customer adoption and growth opportunities

The ideal candidate will bring

• 4+ years of experience within Product Management, Solutions Engineering, Sales Engineering, or healthcare‑focused SaaS sales
• Strong understanding of healthcare referral workflows, scheduling, intake, and operational processes
• Experience working with EHR platforms such as Epic, Athena, NextGen, Nextech, or similar systems
• The ability to confidently explain complex AI and technical workflows to non‑technical healthcare audiences
• Strong organizational and stakeholder management skills with the ability to manage multiple active opportunities simultaneously
• A collaborative mindset combined with strong commercial instincts and product curiosity

What makes this opportunity particularly compelling is the level of influence attached to the role. This individual will play a direct part in shaping both customer strategy and product evolution within a rapidly growing area of healthcare AI.

Compensation & Benefits

• $168k–$203k base salary
• Full medical, dental, and vision coverage
• 01(k) retirement plan
• Unlimited PTO
• Professional development budget and training opportunities
• Remote work setup reimbursement
• Commuter benefits
• Wellness stipend
• Lunch, dinner, and snacks provided
• Dog‑friendly office
• Hybrid working environment in San Francisco

This is an excellent opportunity for someone looking to combine healthcare domain expertise, AI innovation, and customer‑facing impact within a high‑growth environment solving real operational challenges across modern healthcare systems.