Solutions-Focused Sales Support Specialist

Ferguson Enterprises; Lynn (MA); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Family building benefits

Paid parental leave

Associate discounts

Community involvement opportunities

Job summary

Ferguson Enterprises in Lynn, MA is seeking a hands-on Sales Support Representative to help customers, learn the business from the ground up, and support Sales associates in selecting the best products. You will deliver timely quotes, manage orders, and coordinate deliveries with a focus on responsive service.

The role requires 1–3 years of sales or customer service experience, with plumbing/HVAC familiarity considered a plus, and offers a stable, full-time schedule with competitive benefits.

Qualifications

• 1–3 years of sales or customer service experience preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Upsell skills and quick decision making in customer interactions.
• Respond quickly to customer needs in a fast-paced environment.
• Build relationships and maintain customer focus.

Responsibilities

• Work with Sales associates to determine the best products and solutions.
• Provide timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls and resolve customer questions or concerns.
• Use CRM and phone systems effectively.

Skills

Sales

Customer service

Upselling

CRM

Microsoft Office

Communication

Learning agility

Tools

CRM software

Phone system

Job description

Ferguson Enterprises in Lynn, MA is seeking a hands-on Sales Support Representative to help customers, learn the business from the ground up, and support Sales associates in selecting the best products. You will deliver timely quotes, manage orders, and coordinate deliveries with a focus on responsive service.

The role requires 1–3 years of sales or customer service experience, with plumbing/HVAC familiarity considered a plus, and offers a stable, full-time schedule with competitive benefits.