Solutions Engineer (On Premise Platform)

NeoProtect; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote

Laptop and tools provided

Flexible hours

Job summary

NeoProtect seeks a solutions engineer to own the technical relationship with customers deploying an on‑premises network protection platform. You will guide implementations from review through staged launches, combining network engineering, packet investigations, and translating operational needs into product requirements.

You will review environments post-sale, deploy filtering nodes, coordinate go-lives, and investigate complex live issues using packet analysis.

Qualifications

• Proficient with BGP and basic routing protocols.
• Strong Wireshark skills and packet-to-software tracing.
• Familiarity with object-oriented programming concepts.
• Experience communicating with customers during technical incidents.
• Experience in NOC operations, hosting, or ISP systems.
• English proficiency at C1 level or higher, especially in writing.

Responsibilities

• Review customer environments post-sale to confirm compatibility.
• Deploy and integrate filtering nodes in customer networks (multi-VRF).
• Lead production readiness reviews and staged go-lives.
• Configure deployments and investigate live service issues via packet analysis.
• Translate customer requirements into actionable development tasks.
• Provide technical input during presales discussions on complex networks.

Skills

BGP & routing protocols

Wireshark troubleshooting

OOP concepts

Customer communication

NOC/hosting/ISP ops

English writing (C1+)

Job description

Role overview

Own the technical relationship with customers deploying an on-premises network protection platform, guiding them from initial technical review through implementation and staged launch. The role combines network engineering, packet-level investigation, customer support, and translating operational needs into product requirements.

Responsibilities

• Review customer environments after sales handoff to confirm compatibility and implementation needs.
• Deploy and integrate filtering nodes into customer networks, including multi-VRF configurations.
• Lead production-readiness reviews and coordinate staged go-lives.
• Configure deployments and investigate complex issues affecting live services, using packet analysis to trace causes.
• Turn customer requirements into actionable development requests.
• Provide technical input during presales discussions involving complex networks.

Requirements

• Working knowledge of BGP, other routing protocols, and general network engineering.
• Strong Wireshark skills and the ability to connect packet evidence to software behavior.
• Familiarity with object-oriented programming and general software development concepts, including estimating feasibility and effort.
• Experience communicating directly with customers during technical incidents and setting expectations clearly.
• Relevant experience in NOC operations, hosting or ISP system administration, or solutions engineering.
• English proficiency at approximately C1 level or higher, especially in writing.

Nice to have

• Experience with DDoS mitigation or network security.
• Familiarity with Prometheus and Grafana monitoring.
• German language skills for customers in German-speaking markets.

Benefits and work setup

• Fully remote, with flexibility over work hours subject to legal requirements, scheduled meetings, and occasional coordination.
• Laptop, work equipment, and software and AI tools are provided.
• The team emphasizes direct feedback and ongoing product improvement.