Lead Professional Services Engineer

Cypress Consulting; United States; Remote; USD 170,000 - 210,000; Full time

Job summary

Cypress Consulting in the United States is seeking a senior field/network engineer to own hands-on implementation of cloud-native, disaggregated service provider networking solutions—from lab validation to production deployment.

This role combines troubleshooting, deployment automation, and training customer engineering teams to operate environments independently. Expect ~50% travel to customer labs and deployment sites nationwide.

Qualifications

• Must be based in the United States and be a U.S. citizen or U.S. permanent resident.
• 10–15+ years of experience in network operations, field engineering, or technical support for a networking vendor.
• Deep practical knowledge of BGP, EVPN, L2VPN, routing policy, and IS-IS/OSPF.
• Strong understanding of hierarchical QoS, ACLs, and UURPF (Unicast Reverse Path Forwarding).
• Proficiency with Linux, CLI troubleshooting, and containerized environments (Kubernetes or Docker).
• Experience automating network ops with NETCONF/RESTCONF, Ansible, Python, Go.

Responsibilities

• Independently plan and execute proofs of concept from bare-metal setup through validation of customer network topologies.
• Lead field deployments, troubleshoot routing and forwarding issues, and support production migrations and escalations.
• Drive incidents to resolution during outages and deployment windows, providing clear status updates to stakeholders.
• Automate configuration and deployment workflows to make implementations repeatable and reliable.
• Train customer engineering and operations teams and create deployment and operational documentation.
• Provide reproducible bug reports, diagnostic logs, and actionable feature requests to engineering.
• Develop demonstration environments with product teams and validate solutions against customer requirements.

Skills

BGP

EVPN

L2VPN

Routing policy

IS-IS/OSPF

Linux

Kubernetes

Docker

NETCONF/RESTCONF

Ansible

Python

Go

Cloud-native networking

Tools

Kubernetes

Docker

NETCONF/RESTCONF

Ansible

Python

Go

Job description

Remote / Field, United States Around 50% travel, primarily to customer labs and deployment sites in North America Full-time · $110/hour C2C or $180,000/year W2

Role overview

Own hands-on implementation of cloud-native, disaggregated service provider networking solutions, from lab validation and customer proofs of concept through production deployment.

This senior individual-contributor role combines troubleshooting, deployment automation, and training customer engineering teams to operate their environments independently.

Responsibilities

• Independently plan and execute proofs of concept from bare-metal setup through validation of customer network topologies.
• Lead field deployments, troubleshoot routing and forwarding issues, and support production migrations and escalations.
• Drive incidents to resolution during outages and deployment windows, providing clear status updates to technical and business stakeholders.
• Automate configuration and deployment workflows to make implementations repeatable and reliable.
• Train customer engineering and operations teams and create practical deployment and operational documentation.
• Provide engineering teams with reproducible bug reports, diagnostic logs, and actionable feature requests.
• Develop demonstration environments with product teams and validate solutions against customer requirements.

Required qualifications

• Must be based in the United States and be a U.S. citizen or U.S. permanent resident.
• 10–15+ years of experience in network operations, field engineering, or technical support for a networking vendor.
• Deep practical knowledge of BGP, EVPN, L2VPN, routing policy, and IS-IS/OSPF.
• Strong understanding of hierarchical QoS, access control lists, and unicast reverse path forwarding.
• Proficiency with Linux, command-line troubleshooting, and software deployment in containerized environments such as Kubernetes or Docker.
• Experience automating network operations with NETCONF/RESTCONF, Ansible, Python, Go, or comparable tools.
• Strong understanding of cloud-native networking, microservices, APIs, NETCONF/YANG, and containerized network operating systems.
• Hands-on experience with traffic generators such as IXIA, Spirent, or BNG Blaster, and packet analysis tools such as Wireshark or tcpdump.
• Ability to independently lead complex troubleshooting and deployments, communicate calmly under pressure, and earn customer trust through hands-on technical work.

Preferred qualifications

• Experience with BNG/BRAS, PPPoE, IPoE, L2TP, CGNAT, and subscriber management.
• Familiarity with network processing units, Broadcom DNX-based merchant silicon, and white-box hardware, or comparable platforms.
• Experience with a disaggregated or challenger networking vendor.