Solutions Engineer: FinTech & Digital Banking Solutions

Gen Digital Inc.; New York (NY); On-site; USD 120,000 - 190,000; Full time

Job summary

Gen Digital Inc. is seeking a seasoned Solutions Engineer who will act as the primary technical liaison between Sales, Partner Success, Product and Marketing. You will engage directly with clients, drive go-to-market strategies, and deliver tailored technical solutions for publishers, fintechs, and banks.

You will orchestrate demonstrations, document best practices, and customize proofs of concept to illustrate value and ROI, accelerating adoption of our digital marketplace infrastructure.

Qualifications

• Minimum of 7 years of experience in a sales engineering or technical account management role.
• Strong project management to guide sales and onboarding between Engine, its channel partners and end clients.
• Proficiency in presenting technical concepts to both technical and non-technical audiences.
• Experience creating and conducting product demonstrations and leading technical discussions with clients.
• Ability to understand customer requirements and translate them into technical solutions.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
• Detail-oriented with strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Lead Solution Engineering role with Engine Sales, Partner Success Product and Marketing as well as working with our ecosystem partners and clients.
• Collaborate with sales teams to understand customer requirements and develop technical solutions that align with the capabilities of our financial technology products.
• Conduct product demonstrations and presentations to prospective clients, showcasing the technical features and benefits of our solutions.
• Support technical onboarding with detailed account plans and customized technical specifications.
• Serve as a technical expert during sales meetings, addressing customer inquiries and providing insights into how our products can address their specific needs.
• Customize proofs of concept (POCs) to showcase the value proposition and potential ROI for each client.
• Work closely with product development teams to provide feedback on customer requirements and contribute to the enhancement of product features.
• Responsible for developing internal and external documentation around best practices and processes. Primarily focused on technical documentation for new products.
• Work with marketing to develop new product marketing materials around new GTM initiatives as well as technical documentation and integration guides.
• Assist in the preparation of technical proposals, responses to requests for proposals (RFPs), and compliance requests ensuring alignment with customer needs, regulation and technical specifications.
• Conduct training sessions for sales teams on product functionality, technical specifications, and competitive positioning.
• Stay updated on industry trends, competitor offerings, and emerging technologies to continuously enhance product knowledge and sales effectiveness.

Skills

Presentation skills

Project management

Customer communication

Technical storytelling

Sales engineering experience

Problem solving

Job description

Gen Digital Inc. is seeking a seasoned Solutions Engineer who will act as the primary technical liaison between Sales, Partner Success, Product and Marketing. You will engage directly with clients, drive go-to-market strategies, and deliver tailored technical solutions for publishers, fintechs, and banks.

You will orchestrate demonstrations, document best practices, and customize proofs of concept to illustrate value and ROI, accelerating adoption of our digital marketplace infrastructure.