Solutions Engineer, Customer Success & Growth

Mach9; San Francisco (CA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Mach9 is seeking a Solutions Engineer to join the Customer Success team in San Francisco. In this role, you will own customer relationships post-sale, guiding clients through onboarding and project execution, ensuring their success with the Mach9 platform.

You will manage support coordination, assist in account growth, and act as the internal voice for customer feedback. Excellent communication skills and frequent traveling (~25%) are expected for this role.

Qualifications

• Strong project management instincts and organized follow-through.
• Ability to build relationships with diverse stakeholders.
• Clear communication with both technical and non-technical audiences.
• Experience with tools like Google Workspace and Notion.

Responsibilities

• Own customer relationships post-sale and manage onboarding.
• Drive project execution and coordinate support issues.
• Support account growth by identifying new projects.
• Act as the voice of the customer internally.

Skills

Project management instincts

Relationship building

Clear communication

Adaptability

Multi-tasking

Customer focus

Written communication

Familiarity with tools like Google Workspace and Notion

AI usage for workflow automation

Tools

HubSpot

SQL

Job description

Mach9 is seeking a Solutions Engineer to join the Customer Success team in San Francisco. In this role, you will own customer relationships post-sale, guiding clients through onboarding and project execution, ensuring their success with the Mach9 platform.

You will manage support coordination, assist in account growth, and act as the internal voice for customer feedback. Excellent communication skills and frequent traveling (~25%) are expected for this role.