Solutions Engineer, Cloud Communications

Themis Solutions (USA) Inc.; United States; Hybrid; USD 123,000 - 166,000; Full time

Benefits offered by this job

Hybrid work environment

Flexible time off

EAP benefits

401k matching

Job summary

Clio, the global leader in legal AI, is seeking a Solutions Engineer focused on VoIP and unified communications to join our Sales Engineering team.

You will own technical scoping, solution architecture, and migrations, partnering with Account Executives to support the full sales cycle from presales to handoff to Customer Success, with emphasis on voice/UCaaS technical validation and competitive positioning.

Qualifications

• 2+ years of experience as a Solutions Engineer (or similar) in a SaaS environment.
• Working knowledge of VoIP/telephony fundamentals (SIP, codecs, routing, porting) and network requirements.
• Strong communication, curiosity, ownership, and ability to translate complex concepts for varied stakeholders.

Responsibilities

• Provide VoIP/telephony deal support and technical scoping.
• Lead technical deal strategy and migration planning in presales contexts.
• Explain product capabilities and differentiate against competitors to customers.
• Collaborate with Sales, Product, Customer Success, and Engineering to inform roadmap.

Skills

VoIP fundamentals

SIP

Networking concepts

Communication skills

Presales

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary: We're looking for a Solutions Engineer to join our rapidly growing Sales team with a specific focus on VoIP and unified communications.

This is a specialized track within our Solutions Engineering team dedicated to the technical demands of telephony, including porting, network readiness, hardware provisioning, and telecom regulatory requirements, layered on top of the core Solutions Engineer skill set.

This role is for someone with a positive attitude, growth mindset, and a sense of ownership to take projects from ideation to completion. As an excellent communicator who is naturally curious and able to explain complex technical solutions to various stakeholders, you will serve as a partner to our Account Executives to help support and close business. You will be able to support a full sales cycle, beginning at technical scoping and solution architecture in presales all the way through proper handoff to the Customer Success teams, with particular depth in voice/UCaaS technical validation, migration planning, and competitive positioning against established VoIP and UCaaS providers.

What your team does

Our Solutions Engineering team is the swiss army knife of our entire sales organization. With hybrid skill sets, they serve as the technical encyclopedia communicating how the product, platform, channel, and competitive landscape operates and solves specific problems while articulating value to the customer.

What you’ll work on

Provide business value and technical sales support for assigned opportunities for VoIP/telephony related deals. Collaborate closely with Sales to clearly articulate: Clio Cloud communication capabilities and App Ecosystem integration partners. Understand competitive landscape and differentiation, migration services, and industry best practices. Serve as the technical lead and owner of technical deal strategy, including VoIP-specific scoping such as number porting complexity, network readiness, hardware/desk phone requirements, and multi-office or high call-volume routing needs. Strategize with Sales to create business value, drive urgency, and contribute to revenue goals. Enable Sales to deliver targeted, business-value driven VoIP/telephony demonstrations, and meetings. Guide prospects and customers through VoIP migration planning, including porting timelines, cutover sequencing, carrier-specific considerations (e.g. migrating off RingCentral, Dialpad, Zoom Phone, 8x8, Ooma, or an on-prem PBX), and hardware provisioning. Serve as a knowledgeable resource on telecom regulatory and compliance topics relevant to presales conversations (e.g. E911, number portability, call recording and consent considerations), directing customers to Legal/Compliance for anything requiring a definitive answer. Stay on top of industry news, AI tools, technology products, platforms, and partners to ensure you and your team provide deep industry and ecosystem expertise, including the broader UCaaS/VoIP competitive landscape. Collaborate closely with Product, Customer Success, and Engineering teams to help collect, document, communicate, and influence product roadmap based on market/customer requirements.

What you may have 2+ years of experience working as a Solutions Engineer (or other relevant experience) for a SaaS provider. Working knowledge of VoIP/telephony fundamentals, including concepts like SIP, codecs, call routing, number porting, and the general shape of network requirements (bandwidth, latency, jitter), well enough to speak to them credibly with technical and non-technical stakeholders alike. Creative problem solver with a proven track record of success. Ambitious, curious mindset to always work to find creative solutions to difficult problems. Strong verbal and written communication skills, with the ability to translate telephony/network concepts into plain language business value. Hungry to learn and help team deliver on ambitious goals in supporting the sales organization to meet revenue targets. Comfortable delivering technical sales presentations, product positioning, and objection handling, including confidently addressing questions about call quality, network readiness, hardware compatibility, and migration risk. Ability to build strong relationships with both internal and external stakeholders, including IT/technical contacts at prospect firms. Strong technical experience and understanding of cloud technologies, including APIs and security infrastructure.

Serious bonus points if you: Have direct experience with VoIP, UCaaS, or telephony platforms (e.g. RingCentral, Dialpad, Zoom Phone, 8x8, Ooma, Vonage, VXT) in a Sales Engineering, implementation, or technical support capacity. Have hands-on experience with number porting processes, SIP trunking, or desk phone/hardware provisioning (e.g. Yealink, Polycom). Are familiar with telecom regulatory requirements such as E911, STIR/SHAKEN, or 10DLC registration. Have exposure to CCaaS/contact center concepts (ACD, skills-based or dynamic call routing, queuing, agent-level call reporting), useful for speaking credibly with higher-volume or multi-office firms whose needs extend beyond standard business telephony. Have familiarity with open-source telephony platforms or similar softswitch/PBX architectures. Demonstrate a keen interest in improving your craft by using AI.

What you will find here

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching and Child Education Savings Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The on-target earnings (OTE) salary range for this role is $122,800 to $166,000 reflecting base salary plus variable compensation at 100% attainment.

Variable compensation is not guaranteed and will depend on individual, team, or company performance.

Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow.

Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission.

We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.

We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation.

We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers.

About Clio

Clio is on a mission to transform the legal experience for all.

Clio is the global leader in legal AI, building the platform that powers the future of legal work.

With the scale, data, and ambition to redefine how the legal industry operates, we are advancing a comprehensive strategy that spans the full lifecycle of legal work—from knowledge and insight to execution and outcomes.

At the center of this vision is the Intelligent Legal Work Platform, the legal industry’s first System of Action.

By combining Clio’s core product suite with Clio Work and AI-native capabilities, the platform turns information into insight and insight into action.

As we expand into the enterprise, Clio for Enterprise extends this foundation to support the complexity, scale, and operational rigor of global organizations through solutions such as Clio Operate and Vincent by Clio.

Backed by industry-leading data and intelligence, Clio is building the infrastructure that enables legal teams to operate with greater speed, confidence, and impact.

Clio’s leadership and momentum have been recognized globally. In 2022, we achieved Centaur status, a milestone reached by fewer than 200 private SaaS companies worldwide.

We are a proud honoree of the Forbes Cloud 100 and Fortune’s Future 50, have been named Innovator of the Year, and are a Platinum Club member of Canada’s Best Managed Companies.

We are consistently recognized as one of Canada’s Top 100 Employers and a Top Employer for Young People, with our international offices also earning placements on Great Place to Work’s Best Workplaces lists.

Headquartered in Vancouver, Canada, Clio has grown to more than 2,000 employees across offices in Toronto, Calgary, Dublin, Manchester, Sydney, Barcelona, and Bogotá—bringing together diverse perspectives to solve one of the world’s most complex and impactful professional challenges.

Join Clio and help define the future of legal work through AI.

Learn more at clio.com/careers.