Senior Enablement Program Operations Specialist

Themis Solutions (USA) Inc.; United States; Hybrid; USD 108,400 - 146,600; Full time

Benefits offered by this job

Competitive salary

Health benefits

Hybrid work

Flexible time off

401k matching

Clioversary recognition

Job summary

Clio is seeking a Senior Enablement Programs Operations Specialist to join our Revenue Enablement team in Toronto, Vancouver, or Calgary.

The role focuses on building scalable enablement systems, coordinating cross-functional launches, and using AI to accelerate planning and reporting. You will own intake, cadence, and documentation across multiple teams while driving measurable outcomes.

Qualifications

• 4+ years of program or project management experience in revenue or enablement operations.
• Experience coordinating cross-functional product launches.
• Experience building OKR tracking and reporting infrastructure.
• Strong systems thinking and SOP development.
• Excellent written and verbal communication.

Responsibilities

• Run the enablement intake system, including logging requests, triaging weekly, and routing decisions within the 48-hour service standard
• Own the operating rhythm and program calendar so launch-critical work gets the protected capacity it needs
• Coordinate product launch programs end to end across Product Marketing, Product Enablement, Field Enablement, and Revenue Operations, keeping every launch on its timeline from pre-launch prep through launch week
• Maintain the program management infrastructure, including DRIs, milestones, dependencies, and status reporting across concurrent launches
• Build and maintain OKR tracking and reporting so the team measures outcomes such as ramp time, attach rate, and win rate, not just activity
• Support monetization, offers, and partnership programs with the same coordination discipline
• Establish and document standard operating procedures for how enablement programs are scoped, built, and shipped
• Produce the cross-segment program health view that leadership uses to see what enablement is working on and why
• Use generative AI to accelerate project planning, status synthesis, and reporting
• Partner with the Enablement Systems Specialist so intake, tooling, and reporting stay connected
• Other duties as required

Skills

Program management

Cross-functional coordination

OKR tracking

SaaS experience

Generative AI tools

CRM integration

Communication skills

Launch operations

Prioritization

Salesforce

Tools

Seismic

Gong

Salesforce

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary: We are currently seeking a Senior Enablement Programs Operations Specialist to join our Revenue Enablement team in Toronto, Vancouver, or Calgary.

What your team does

The Revenue Enablement team at Clio equips our sales and customer success organizations with the knowledge, skills, tools, and processes they need to drive revenue growth and deliver exceptional client experiences. We run a center of excellence operating model, manage the intake and operating rhythm that protects high‑impact work, and partner closely with Sales, Customer Success, Product Marketing, and Revenue Operations to turn product launches into field‑ready execution. We are a team that runs on structure, data, and a genuine commitment to helping people do their best work.

Who you are

You are an operations‑minded program manager who brings order to competing priorities. You know how to build the systems that let a team prioritize and protect the work that matters, and you are energized by turning a reactive, request‑driven function into a predictable operating model. You communicate clearly with stakeholders across functions, you are data‑informed, and you take real ownership of the cadence that keeps programs moving. When everyone is pulling in a different direction, you are the person who builds the structure that holds.

What you’ll work on

• Run the enablement intake system, including logging requests, triaging weekly, and routing decisions within the 48‑hour service standard
• Own the operating rhythm and program calendar so launch‑critical work gets the protected capacity it needs
• Coordinate product launch programs end to end across Product Marketing, Product Enablement, Field Enablement, and Revenue Operations, keeping every launch on its timeline from pre‑launch prep through launch week
• Maintain the program management infrastructure, including DRIs, milestones, dependencies, and status reporting across concurrent launches
• Build and maintain OKR tracking and reporting so the team measures outcomes such as ramp time, attach rate, and win rate, not just activity
• Support monetization, offers, and partnership programs with the same coordination discipline
• Establish and document standard operating procedures for how enablement programs are scoped, built, and shipped
• Produce the cross‑segment program health view that leadership uses to see what enablement is working on and why
• Use generative AI to accelerate project planning, status synthesis, and reporting
• Partner with the Enablement Systems Specialist so intake, tooling, and reporting stay connected
• Other duties as required

What you may have

• 4+ years of experience in program or project management, revenue or enablement operations, or a PMO function
• Proven ability to run intake and prioritization across many stakeholders
• Experience coordinating cross‑functional product launches or go‑to‑market programs
• Experience building OKR tracking and reporting infrastructure
• Strong systems thinking and standard operating procedure development
• Strong project management skills with the ability to prioritize and move multiple workstreams forward simultaneously
• Excellent written and verbal communication skills
• Serious bonus points if you have
• Experience in a SaaS or technology company
• Experience standing up an intake or operating system for a team
• Proficiency with generative AI tools (Claude, ChatGPT, or similar) for project management and reporting
• Familiarity with Seismic, Gong, Salesforce, or similar enablement and CRM platforms
• Experience in launch operations or go‑to‑market operations

What you will find here

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high‑performing culture. Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top‑tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching and Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $108,400 to $127,500 to $146,600 USD. There are a separate set of salary bands for other regions based on local currency. *Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher‑performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers. We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI‑generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through official @clio.com email addresses.

About Clio

Clio is on a mission to transform the legal experience for all. Clio is the global leader in legal AI, building the platform that powers the future of legal work. With the scale, data, and ambition to redefine how the legal industry operates, we are advancing a comprehensive strategy that spans the full lifecycle of legal work—from knowledge and insight to execution and outcomes. At the center of this vision is the Intelligent Legal Work Platform, the legal industry’s first System of Action. By combining Clio’s core product suite with Clio Work and AI‑native capabilities, the platform turns information into insight and insight into action. As we expand into the enterprise, Clio for Enterprise extends this foundation to support the complexity, scale, and operational rigor of global organizations through solutions like Clio Operate and Vincent by Clio.

Backed by industry‑leading data and intelligence, Clio is building the infrastructure that enables legal teams to operate with greater speed, confidence, and impact. Clio’s leadership and momentum have been recognized globally. In 2022, we achieved Centaur status, a milestone reached by fewer than 200 private SaaS companies worldwide. We are a proud honoree of the Forbes Cloud 100 and Fortune’s Future 50, have been named Innovator of the Year, and are a Platinum Club member of Canada’s Best Managed Companies. We are consistently recognized as one of Canada’s Top 100 Employers and a Top Employer for Young People, with our international offices also earning placements on Great Place to Work’s Best Workplaces lists. Headquartered in Vancouver, Canada, Clio has grown to more than 2,000 employees across offices in Toronto, Calgary, Dublin, Manchester, Sydney, Barcelona, and Bogotá—bringing together diverse perspectives to solve one of the world’s most complex and impactful professional challenges.

Join Clio and help define the future of legal work through AI. Learn more at clio.com/careers.