Solutions Engineer - BI Platform

Zoho; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Join an innovative firm as a Solutions Engineer, where you'll leverage your technical expertise to support clients in evaluating powerful BI solutions. This role offers the opportunity to work closely with a dynamic sales team, providing tailored solutions and technical support for data analytics. Engage with clients to deliver compelling product demonstrations and insights, while contributing to a culture that values long-term growth and employee satisfaction. If you're passionate about cloud-based software and enjoy working in a collaborative environment, this position is a perfect fit for you.

Benefits

Flexible work hours

Career growth opportunities

Supportive company culture

Training and development programs

Qualifications

• Experience in data analysis and interpreting complex data sets.
• Proficiency in building data pipelines and ETL processes.

Responsibilities

• Collaborate with sales to identify customer requirements and provide technical guidance.
• Build customized dashboards and reports for data-driven decisions.

Skills

Python

SQL

Data Analysis

Data Visualization

Communication Skills

Technical Support

Education

Bachelor’s degree in Statistics

Bachelor’s degree in Data Science

Bachelor’s degree in Computer Science

Tools

Zoho Analytics

Domo

Tableau

PowerBI

Alteryx

Talend

DBt

Job description

Austin, United States | Posted on 04/23/2025

Location: Austin, TX or New Braunfels, TX

Type: Full-Time, In-Office

As a Solutions Engineer, you will work closely with our sales team and customers during their evaluation process to understand their unique needs, provide technical support and present tailored solutions. You will become an expert in Zoho's BI platform, Zoho Analytics, and DataPrep, our data preparation and transformation tool. You will leverage your technical expertise to show our solutions in their best capacity and ensure that our clients have the information and support they need to make well-informed decisions while offering strategic recommendations and best practices to clients.

You would be joining a growing team as the one of the first U.S.-based Solutions Engineer focusing on our BI Platform. A successful candidate will find opportunity for career growth and increased responsibility as the product line continues to grow in the U.S. region.

Qualifications and Skills:

Experience with programming languages like Python, SQL.

Previous experience in a data analyst role, with a strong ability to interpret complex data sets, generate actionable insights, and communicate findings effectively.

Bachelor’s degree in Statistics, Data Science, Computer Science, or a related field

Experience working with BI and data visualization products such as Zoho Analytics, Domo, Qlik, Tableau, Looker, PowerBI, SAP BusinessObjects, etc.

Strong understanding of relational databases, data warehouses, integrating, manipulating, and modeling data from various sources.

Ability to design and deploy reports & dashboards within a BI platform using data from various sources.

Proficiency in building data pipelines to perform Extract, Transform, Load (ETL) processes using tools like Alteryx, Talend and DBt to prepare and cleanse data.

Familiarity with basic data science and machine learning concepts like regression, clustering, or classification, and how they can be applied to enhance data analysis.

Proven experience in a solutions engineering, technical support or other client-facing role.

Excellent communication and presentation skills, including product demos & presenting insights clearly through visualizations and dashboards, with the ability to explain complex technical concepts and data to non-technical audiences and C level executives.

Responsibilities and Duties:

• Collaborate with the sales team to identify customer requirements and provide technical guidance to clients evaluating Zoho Analytics and DataPrep.
• Build customized dashboards and reports leveraging data from many different applications and sources to help clients make data-driven decisions.
• Conduct tailored product demonstrations and presentations to showcase our solutions effectively.
• Prepare and deliver compelling technical proposals, such as RFP's and RFI's.
• Provide internal support to other sales and technical teams that need analytic and reporting expertise with their clients, including how Zoho's BI platform interacts with the rest of the Zoho ecosystem of business software.Occasionally offer onboarding sessions for customers who are new to the platform and serve as a bridge to our support engineers for customers who need extra assistance.

Why you should or shouldn’t apply

• We are a private company with zero intention of going public. This means that we have the freedom to chart our own course regarding our product offerings, our R&D priorities, and our authentic, humble, and diverse company culture. If you are looking for stock options or an "exit," you’ll be disappointed.
• We prefer long-term employees and invest in and support our people in order to earn their loyalty. If you're looking for a short-term gig we discourage you from applying.
• A genuine interest in cloud-based software is integral to your success at Zoho. If you don’t enjoy (enterprise) software, you won't enjoy the work.
• We care most about an individual's flexibility, values, and ambition. If job titles and status are your main concerns, this isn't the place for you.
• Individuals who can learn on the job and do independent research as needed are most successful at Zoho. Self-starters piece together the Zoho ecosystem best and fastest. If you're willing to jump in and learn on the job, you will be a great fit.
• We consciously eschew the "cool tech-company" vibe because we value work-life balance and a down-to-earth company culture. If a flashy campus or downtown office is important to you, you’ll likely be disappointed.
• We are a low-ego company. Overall, the people at Zoho have high expectations about doing great work, job satisfaction, and long-term work-life balance, and low expectations about hierarchy, status, and clout.

The most successful Zoho team members are:

• At home in a diverse, multicultural workplace
• Quick on their feet
• Comfortable with ambiguity and complexity
• Flexible and patient, with an "all hands on deck" attitude
• Comfortable with giving and receiving constructive feedback for the benefit of the team

Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.

Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.

Zoho USA is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.