Solutions Engineer: AI-Driven Platform Adoption

PlayerZero; USA; Remote; USD 120.000 - 160.000; Vollzeit

Zusammenfassung

PlayerZero is seeking a Solutions Engineer to help customers evaluate, implement, and expand their use of our AI-powered production engineering platform. You will partner with an Account Executive to understand customer needs, demonstrate value, and guide the engagement from evaluation through go-live and adoption.

As the technical owner, you will connect PlayerZero to customer software environments, translate use cases into measurable outcomes, and manage multiple engagements, identifying new

Qualifikationen

• Experience selling technical products to engineering teams.
• Strong fundamentals across Git, CI/CD, APIs, containers, and cloud environments.
• Experience leading discovery, delivering live demonstrations, managing technical evaluations, and handling buyer objections alongside an Account Executive.
• The ability to connect technical capabilities to business value for technical and nontechnical stakeholders.
• Comfort troubleshooting in front of customers and adapting when a demonstration or deployment doesn't go as planned.
• A track record of ownership through implementation and customer outcomes, with strong organization and follow-through across multiple engagements.

Aufgaben

• Lead technical discovery and demonstrations. Understand customer needs across the CTO organization including Engineering, Support, and Product, and demonstrate PlayerZero using their code, tickets, systems and workflows.
• Drive evaluations to a decision. Establish clear success criteria for proofs of concept and trials, connect technical capabilities to business outcomes, and handle objections alongside your Account Executive.
• Support the buying process. Explain PlayerZero's differentiation, address technical and security questions, and contribute to RFPs and procurement reviews.
• Lead implementation and go-live. Configure integrations across repositories, CI/CD, ticketing, and observability systems; build customer workflows; and coordinate Forward Deployed Engineer support when needed.
• Drive adoption and demonstrate results. Train customer teams, remove blockers, and measure outcomes against the success criteria established during evaluation.
• Develop expansion opportunities. Identify additional teams and use cases that benefit from PlayerZero's understanding of the customer's software, and prove their value with your Account Executive.
• Strengthen the team and product. Partner with Support and Customer Success, communicate technical risks, bring customer insights to Product and Engineering, and build reusable technical assets.

Kenntnisse

Sales engineering

DevOps

Cloud environments

APIs

Containers

Reading unfamiliar code

Stakeholder communication

Tools

Git

CI/CD pipelines

Containers

Cloud platforms

Jobbeschreibung

PlayerZero is seeking a Solutions Engineer to help customers evaluate, implement, and expand their use of our AI-powered production engineering platform. You will partner with an Account Executive to understand customer needs, demonstrate value, and guide the engagement from evaluation through go-live and adoption.

As the technical owner, you will connect PlayerZero to customer software environments, translate use cases into measurable outcomes, and manage multiple engagements, identifying new