Solutions Engineer — AI Deployments for U.S. Manufacturers

Forgepoint Inc.; New York (NY); On-site; USD 175,000 - 215,000; Full time

Benefits offered by this job

Equity

Healthcare

Meals provided

Job summary

Forgepoint Inc. is seeking a client‑facing technical expert to own end‑to‑end agent deployments for American manufacturers in NYC.

You will map workflows, write SOPs and prompts, build evals, configure tools, and drive measurable ROI while collaborating with product and engineering. You will work hands‑on with LLMs and code daily, run customer workshops, and translate field insights into better tooling and experiences.

Qualifications

• 4+ years of experience in software engineering or client‑facing technical roles such as forward deployed engineering, solutions engineering, or implementation consulting
• Technically strong with code, prompting LLMs, building evals and learning new agent‑engineering techniques
• Able to scope ambiguous requirements, prioritize, and design simple solutions within real product and operational constraints
• Exceptional communicator capable of running customer workshops, presenting confidently, and building trust across levels

Responsibilities

• Lead agent deployments from discovery through go‑live, ROI quantification, and ongoing improvement
• Map complex customer workflows into focused requirements, SOPs, prompts, tools, guardrails, approvals, and handoffs
• Build evals and test cases to measure agent quality and guide iteration
• Configure and launch agents, monitor real‑world performance, investigate failures, and improve reliability
• Run customer workshops and communicate trade‑offs clearly to keep deployments moving
• Learn complex customer domains quickly and advocate for customer needs with product and engineering
• Turn deployment problems into reusable patterns, tooling, and product improvements for faster future launches

Skills

Software engineering

Client-facing role

LLM prompting

Workflow mapping

Communication

In-person NYC

Tools

Evals

Guardrails

Automation tooling

Job description

Forgepoint Inc. is seeking a client‑facing technical expert to own end‑to‑end agent deployments for American manufacturers in NYC.

You will map workflows, write SOPs and prompts, build evals, configure tools, and drive measurable ROI while collaborating with product and engineering. You will work hands‑on with LLMs and code daily, run customer workshops, and translate field insights into better tooling and experiences.