Solutions Engineer

relaypro; United States; Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid time off

Parental leave

On-site fitness center

Job summary

relaypro is building a hardware-and-software platform and is seeking a Solutions Engineer to partner with enterprise sales, design and validate solutions, and demonstrate capabilities from first conversation through deal close.

The role involves leading product demos, handling RFIs/RFPs, and translating complex topics for diverse stakeholders while enabling long-term customer success and roadmap input.

Qualifications

• Three or more years in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Solutions Architect, or Technical Consultant.
• Ability to translate complex topics for business and technical audiences.
• Hands-on experience delivering technical demos and PoCs.
• Experience managing enterprise technical diligence including RFIs, RFPs, security questionnaires, and IT evaluations.
• Proficiency with APIs, integrations, and rapid prototyping.
• Bachelor's degree in engineering, computer science, or a similar technical field.

Responsibilities

• Partner with sales and customers to map operational pain points to technical requirements and design scalable solutions using the platform and APIs.
• Lead tailored product demonstrations and proof-of-concept deployments for operations, IT, and executives.
• Own technical diligence across the sales cycle, including RFIs, RFPs, security questionnaires, and IT architecture reviews.
• Contribute technical content to proposals and Statements of Work.
• Document solution architectures and API usage, then lead handoff sessions to Customer Success and Implementation teams.
• Synthesize customer feedback into product roadmap input and produce enablement assets for sales and security teams.

Job description

Role overview

Join a growth-stage team building a hardware-and-software platform that captures frontline operational signals and turns them into routed, trackable action. As a Solutions Engineer, you will partner closely with enterprise sales to design, validate, and demonstrate solutions, acting as the primary technical voice from first conversation through deal close.

Responsibilities

• Partner with sales and prospective customers to map operational pain points to technical requirements and design scalable solutions using the platform and its open APIs.


• Lead tailored product demonstrations and proof-of-concept deployments for operations, IT, and executive stakeholders.


• Own technical diligence across the sales cycle, including RFIs, RFPs, security questionnaires, and IT architecture reviews, resolving objections to secure cross-functional buy-in.


• Contribute technical content to proposals and Statements of Work.


• Document solution architectures, API usage, and configuration details, then lead structured handoff sessions to Customer Success and Implementation teams.


• Synthesize recurring customer feedback into product roadmap input and produce reusable enablement assets for sales and security teams.

Requirements

• Three or more years in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Solutions Architect, or Technical Consultant.


• Demonstrated ability to translate complex technical topics for both business and technical audiences.


• Hands-on experience delivering technical demos and proof-of-concept deployments.


• Experience managing enterprise technical diligence, including RFPs, security questionnaires, and IT evaluations.


• Proficiency with APIs, integrations, and rapid prototyping.


• Bachelor's degree in engineering, computer science, or a similar technical field.

Nice to have

• Background in frontline operations such as manufacturing, logistics, or hospitality, or experience with OT/IT systems and industrial IoT or automation.

Benefits and work setup

• Up to 50% domestic travel, primarily for strategic opportunities.


• Location is based out of a Raleigh, NC headquarters with on-site preference, though fully remote candidates are open to apply.


• Benefits include fully paid health, dental, vision, long- and short-term disability, and life insurance for employees and dependents; generous paid time off; 401(k) with company match; parental leave; and access to an on-site fitness center with classes and recreational amenities for HQ-based staff.