Solutions Engineer

Tapcart; Santa Monica (CA); Remote; USD 120,000 - 140,000; Full time

Job summary

An innovative startup is seeking a Solutions Engineer to enhance mobile commerce experiences. In this role, you will work closely with clients, providing technical support and developing custom solutions using React.js. You'll collaborate with engineering teams to ensure seamless app development, troubleshoot issues, and stay updated on industry trends. This is a fantastic opportunity to join a dynamic company that values creativity and growth, offering a supportive environment for talented individuals to thrive. If you are passionate about mobile app development and eager to make an impact, this role is perfect for you.

Benefits

401K and stock options

Medical, dental, and vision insurance

Flexible PTO

Home office stipend

Recurring merchant shopping stipend

Qualifications

• 3-5 years of front-end web development experience in e-commerce.
• Strong knowledge of React.js and related technologies.

Responsibilities

• Assist clients in building and customizing mobile apps using Tapcart.
• Collaborate with engineering to ensure seamless development of Custom Blocks.

Skills

React.js

React Hooks

Next.js

TypeScript

HTML

JavaScript

CSS

REST APIs

Problem-solving

Client management

Job description

Join to apply for the Solutions Engineer role at Tapcart.

Tapcart is the ultimate mobile commerce platform fueling the fastest-growing brands. We power mobile apps for over 50 million consumers worldwide, processing over $6 billion in mobile commerce revenue.

Almost all e-commerce traffic comes from a mobile device; we turn these users into high retention growth for some of the largest brands, including Béis, Princess Polly, Ruggable, and many more. Tapcart is trusted by thousands of brands to power their mobile experience by building mobile apps in hours (not months).

THE ROLE

As a Tapcart Solutions and Services Engineer, you will collaborate with our client success and engineering teams to develop Custom Blocks efficiently and accurately. You will play a crucial role in building Custom Blocks and React web apps for existing and prospective clients, ensuring a seamless user journey and enhancing the overall mobile app experience.

How You Will Make An Impact

Providing Technical Support:

• Assist clients in building and customizing their mobile apps using the Tapcart platform.
• Troubleshoot issues related to Custom Blocks and provide prompt, effective technical support.
• Utilize problem-solving skills and platform knowledge to resolve client issues quickly, ensuring a smooth development process.

Understanding Client Needs For Custom Blocks

• Work closely with clients to understand their unique requirements and specifications, including design.
• Provide expert guidance on building and customizing Custom Blocks within the Tapcart platform.
• Communicate with clients to align their app vision with Tapcart's capabilities.

Building And Customizing Custom Blocks

• Develop and customize Custom Blocks and react.js apps to meet client-specific requirements.
• Enhance app features and user experience through customized functionality.
• Develop and train internal and external partner engineers on best practices to deliver clean code for merchants.

Collaborating With Engineering Team

• Collaborate with Tapcart's engineering team to ensure seamless development and delivery of Custom Blocks.
• Identify and report bugs or issues related to Custom Blocks.
• Contribute to effective solutions and work alongside the engineering team to implement fixes and improvements to the Developer Tools platform.

Staying Updated On Mobile App Development And Custom Blocks

• Stay up-to-date with the latest trends and technologies in mobile app development and Custom Blocks and react.js apps.
• Continuously expand knowledge through research, conferences, and engagement with the developer community.
• Provide the best possible support and guidance to Tapcart's clients, ensuring their apps remain cutting-edge and competitive.

Aligning With Merchants And Partners

• Engage with merchants and partners who use Tapcart's Developer Tools.
• Build strong relationships and open communication with stakeholders.
• Foster a collaborative environment and drive continuous improvement of Tapcart's platform and services.

What Skills You’ll Need

• Strong knowledge of front-end web development within the e-commerce space with 3-5 years of experience.
• Must have: extensive experience with React.js, React Hooks, Next.js, TypeScript, HTML, JavaScript, CSS, REST APIs.

Bonus If You Have

• Proficiency in GraphQL, Shopify Storefront/Admin API frameworks.
• Excellent problem-solving skills and ability to provide effective technical support. Strong communication and client management skills.
• Ability to collaborate effectively with engineering teams and other stakeholders. Keen interest in staying updated with the latest industry trends and technologies.

SALARY RANGE:

$120,000-$140,000

This position is not eligible for visa transfer or sponsorship.

This position is remote eligible in the following states: AL, AZ, CA, CO, FL, GA, IL, MA, ME, MI, NV, NJ, NY, NC, OH, OR, TN, TX, UT, VA, WA.

Tapcart Perks And Benefits

• 401K and stock options for all full-time employees
• Affordable, high-quality medical, dental, and vision insurance coverage
• Flexible PTO and 11 paid company holidays
• One-time stipend for outfitting your home office, plus a recurring merchant shopping stipend

WHY JOIN TAPCART?

We are a growing startup based in Santa Monica, CA. Our team and culture are very important to us – we aim to make coming to work fun, challenging, and rewarding. We know that doing impactful work means showing up with creative solutions for our merchants and our business. We strive to make Tapcart a place where passionate, talented people can grow their skills and careers.

• Read about our Series B fundraise for $50M in June 2021.
• We raised our Series A for $10M in May 2020.
• Check out what our customers are saying.
• Learn more about who we are and what we offer on our Careers page.

Recruitment Disclaimer

Please be aware that Tapcart, Inc. (“Tapcart”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free services like Gmail, Yahoo, Hotmail, Whatsapp, etc.
• Request money, fees, or payment of any kind from prospective candidates to apply to Tapcart, for employment, or for the recruitment process (e.g., for home office supplies, or training, etc.).
• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Tapcart.